We are looking for an experienced and forward-thinking
AI & Telephony Collections Product Owner
to lead the digital transformation of our Collections function. This role will be pivotal in driving the design, development, and implementation of
AI-driven capabilities
and
telephony enhancements
to improve recovery rates, and operational efficiency.
The ideal candidate will combine strong analytical and strategic thinking with hands-on experience in AI technologies, telephony platforms.
Challenges that await you:
AI Strategy and Implementation
Define and execute the
AI roadmap for Collections
, focusing on improving customer contact efficiency, segmentation, and recovery performance
Lead the design, testing, and deployment of
AI voice bots and
conversational AI
(both internally developed and through external vendors)
Collaborate with data science, engineering, and operations teams to integrate
machine learning models
for risk segmentation, optimal contact strategy, and payment prediction
Evaluate and select
AI partners and platforms
; manage relationships with external technology providers
Ensure AI tools comply with
local regulations
, data privacy, and ethical AI standards
Telephony Strategy and Optimization
Own the
telephony product roadmap
for the Collections area, ensuring robust infrastructure and continuous improvement of KPIs such as
contact rate, right-party contact, call quality, and agent utilization
Partner with internal telephony and IT teams to enhance system stability, reporting, and routing logic
Design and execute
A/B pilots
to test new dialing strategies, call routing setups, and campaign optimizations
What makes you a great fit:




Bachelor's degree in Business, Engineering, Computer Science, or related field
4+ years of experience
in product ownership, digital collections, or telephony strategy (preferably in financial services or fintech)
Strong knowledge of
AI technologies
, conversational AI, and voice automation solutions
Proven track record in
A/B testing, performance analytics, and continuous improvement initiatives
Excellent analytical and communication skills, with ability to translate data into actionable insights
Fluent in
English
Your bonus skills:
Experience managing
telephony systems
(Genesys, Avaya, Amazon Connect, or similar)
Experience in
digital or neobank environments
Knowledge of
collections processes
Experience managing
vendor partnerships
and technology integrations
Spanish is a plus
Our ways of working:
Innovative Spirit:
A commitment to creativity and groundbreaking solutions
Honest Feedback:
valuing open, transparent communication
Supportive Team:
a strong, collaborative community
Celebrating Achievements:
recognizing our wins together
High-Tech Environment:
a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
Relocation support
to one of our hubs — Mexico, Cyprus, Spain or Serbia — with assistance for the employee and their family
Adaptable work
from one of our offices or remote
Healthcare
Coverage
Education Budget:
Language lessons, professional training and certifications
Wellness Budget:
Mental health and fitness activity reimbursements
Vacation policy:
20 days of annual leave and paid sick leave

📌 Ai & Telephony Collections Product Owner (México)
🏢 Plata Card
📍 México