**Work Schedule**Standard (Mon-Fri)**Environmental Conditions**OfficeAt Thermo Fisher Scientific Inc., we are seeking a Systems Analysis Lead who will play a pivotal role in our ambitious team.This position offers the outstanding opportunity to contribute to world-class HR Technology Services by delivering high quality support and collaborating with our outstanding internal partners!
**Key Responsibilities**:- Deliver end-user support for Oracle through a structured ticketing system, resolving technical inquiries efficiently.
- Complete audits to ensure data integrity within Oracle, conducting detailed analysis and effectively implementing resolutions.
- Assist in data conversion activities, including mass data loads (HSDLs), to maintain data accuracy.
- Collaborate with multi-functional teams to ensure efficient support and successful project outcomes.
- Provide core HR data support related to Workday in conjunction with other teams.
- Conduct in-depth research on system issues, proposing and implementing process improvements to improve operational efficiency.
- Review and update existing work instructions to reflect system changes and standard processes.
- You will be part of a distributed team of 6, monitoring the data flow for the total population of CRG ******* employees in over 55 countries).
**Knowledge, Skills, and Abilities**:- Strong team-oriented attitude that fosters collaboration in problem-solving and sharing knowledge.
- Outstanding customer service skills, with the ability to communicate complex technical issues in a clear, professional manner.




- Excellent time management and organizational skills, effectively prioritizing tasks such as ticket resolution, audits, and projects.
- Strong focus on detail, ensuring all tasks are completed accurately and thoroughly.
- Demonstrates accountability, takes ownership of mistakes, and is open to feedback for continuous improvement.
- Excellent communication skills, both written and verbal, with the ability to engage with a diverse range of collaborators.
- Strong analytical and problem-solving abilities, passionate about providing creative and efficient solutions.
- Quick learner, able to adapt to new systems, processes, and technologies in a fast-paced environment.
**Qualifications**:- Previous experience with HR Systems fix and support is required.
- At least 2 years of relevant experience in system data support, technical support, or similar roles.
- Data Management in HCM, OTL, ABS in Oracle as well as HSDL loads would be considered a benefit.
- Experience with SNOW ticketing system or similar would be beneficial.
- Bachelor's degree in Computer Science, Information Technology, Health Informatics, or a related field is preferred, though equivalent experience will also be considered.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
**Additional Information**:This is an exciting opportunity to contribute to the ongoing success of our HR Technology Services team.If you are passionate about HR technology, enjoy problem-solving, and thrive in a collaborative environment, we encourage you to apply!

📌 Principal Systems Analyst (Xico)
🏢 Thermo Fisher Scientific
📍 Xico