Job Profile - Support Engineer IOverviewThis role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.What you'll do:- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases- Expertise in all WMS-related technologies including MOCA, integration methods, and other 3rd party tools and utilities- Maintain positive customer relationships by replicating defects, simulating failures, updating JIRAs, and managing customer expectations to instill confidence in BY's continued solutions- Document change control and publish testing results transparently to the customer on a schedule.
- Bring in new ideas for automation, re-use, and service improvements- Deep understand of BY's evolving SaaS offerings, features and functionality deployed for testing customers.
- Engage in continuous learning on latest BY execution solutions and how automated testing plays a role (such as cognitive execution.).
- Where applicable, maintain the internal testing, runner, and shared customer environments required for testing services.What we are looking for:Industry experience:- Functional experience working with BY products specifically within execution solutions.
- Technical experience with BY products specifically within execution solutions.Execution Platforms- Minimum of 3+ years of Supply chain domain experience in warehouse management- Minimum of 3+ years of experience in the Software/SaaS industry- Experience with customer/client service and/or support in Supply Chain software solutions- Private/Public cloud management domain expertiseTechnical Skills:- Expert in Database programming/Data Modeling using Oracle SQL and MS SQL- Strong knowledge of middleware (i.e. Weblogic, TomCat)- Experience in supporting MuleSoft, webservices (Rest/SOAP PI ) based integrations- Proficiency in Java / J2EE concepts - JDBC, C++- Azure expertise in defect identification and log analysis for TMS and WMS- Advanced knowledge with operating systems (e.g. Windows, UNIX, LINUX)- Experience with Cycle, Jenkins Automation, or similar automated testing suite.
- Experience in scripting languages - Unix Shell Scripting, PowerShell, Python, Perl etc.- Cloud Infrastructure - Azure cloud, certification on Azure fundamentals, Level 2 Azure certificationsSoft Skills:- Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting- Must be self-motivated and quick learner - New technologies, platforms, integrations- Project and program management experiences is critical in this role- Must be able to manage multiple competing service priorities in tandem- Demonstrates the ability to work independently- Demonstrates BY's Core Values of Empathy, Relentless, Results and TeamworkEducation:- Bachelor's degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields.Masters degree preferred.Our ValuesIf you want to know the heart of a company, take a look at their values.Ours unite us.They are what drive our success - and the success of our customers.Does your heart beat like ours?
Find out here:Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

📌 Support Engineer 1 (Monterrey)
🏢 Blue Yonder
📍 Monterrey