We're looking for a Support Operations Trainer to deliver, and monitor the impact of new and continuing training for employees in Mexico City business partners across the company.DoorDash Mexico City is a passionate organization that works to provide top-notch escalated support to DoorDash Customers, Merchants, Dashers, Trust and Safety, and Fraud whose deliveries have gone awry.The Training Team enables support agents to feel confident in the solutions they provide to customers through new hires, continued education and KPI management.We aim to be 1% better every day!
About the RoleA solid and fierce Trainer is ambitious with a proven track record of success in their current position(s).
You can juggle new hire training facilitation and performance with grace and ease through multiple lines of business.This position calls for a self‐starter who wants to be a force multiplier for teams across the Mexico City team.You will report into the Training Operations Supervisor on our General Learning Operations team in our Global Support and Integrity Operations organization.At DoorDash, we foster meaningful connections and collaboration, requiring all trainers to be in the office during Nesting or On‐the‐Job Training (OJT) for immediate support and real‐time engagement with their teams.While in‐office attendance is mandatory for nesting/OJT, trainers will have designated periods to work from home for balance.This position is based at our corporate office in Coyoacan, CDMX,



and trainers must reside within a commutable distance.You're excited about this opportunity because you will...Deliver and update and improve on new hire and refresher trainings using Learning Management systemsBe the "face of Customer Experience and Integrity (CXI)" for new hires and existing tenured teammatesProactively identify gaps in training, plan and lead targeted interventions to guide increased efficiency and qualityCross‐skill teams to better enable Teammates & Leaders to flex teams to handle spikes in demand or special projectsUse your knowledge of processes across the organization to suggest improvements to processes and help managers implement themLearn and facilitate multiple LOBsUse communication skills and relationship‐building in live, recorded, and online training materialsDevelop deep expertise in how DoorDash's processes and resources workWork together with instructional designers and other trainers to divide and conquer workWe're excited about you because...At least 2 years of experience in Training (required)2 years of experience in customer supportYou have an advanced written and verbal English levelYou are a team player!
You love helping people!
You excel at managing multiple tasks simultaneously without compromising quality or efficiency.You are comfortable navigating uncertainty and can make informed decisions among changing circumstances.You are a sponge, absorbing the knowledge of subject matter experts in diverse processes across CXI.You love thinking about new opportunities or process improvement potentialYou possess excellent verbal and written communication skills, enabling you to engage effectively with all levels of the organization.
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📌 Support Operations Trainer (Xico)
🏢 DoorDash Mexico
📍 Xico