Are you passionate about shaping the future of Transportation in Amazon Marketplace?
Do you want to manage a complex network that handle packages from sellers and customer while implementing projects to improve their experience?
Do you have a strong drive for continuous process improvement and the use of technology to generate value for customers?
The Amazon Transportation team is rapidly building a logistics network and new solutions, addressing the most challenging first and last mile issues, as well as opportunities in cost, service, and quality.Key job responsibilitiesShape the development of the Amazon Points network with a focus on better serving our sellers for Drop-off (PUDOs), Customer Pickups and Returns; Track daily operational performance and KPIs, creating action plans and bridges to gap deffects; Work closely with the team to understand business challenges and provide data-driven analysis for better decision-making.Implement strategic projects to improve Customer experience and increase adoption; Be data-driven to identify new business opportunities that empower distributed point operations; Collaborate with technology teams and product managers to develop new tools and systems that support business growth; Work effectively with various stakeholders at different levels, including field operators, support teams, and tech product managers; Conduct operational visits and audits at our facilities; Implement strategic projects to ensure the best cost-efficiency and experience throughout the First and Last Miles; A day in the lifeManage expansion plan for network based on customer and seller needs; Review performance KPIs to improve quality of service provided; Take active decisions on next steps and adjust strategy aligning with multiple stakeholders; Lead senior forums to enhance program implementationAbout the teamWe are a growing, dynamic team focused on expanding Amazon's operations in Mexico.As a newly established group,



we blend experienced Amazonians with fresh talent, creating an innovative environment.Based in Mexico City metropolitan region, we enjoy regular in-person collaboration that strengthens our team bonds and cross-functional relationships.Our culture emphasizes:Fast-paced, dynamic work environmentStrong team collaboration and networkingFun atmosphere that encourages creativity and taking risksGrowth mindset with expansion opportunitiesBalance of strategic thinking and operational excellenceRegular team gatherings and face-to-face interactionsBasic QualificationsBachelor's degree5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experienceExperience working cross functionally with tech and non-tech teamsExperience owning program strategy, end to end delivery, and communicating results to senior leadershipKnowledge of general AI toolsExperience in English-language communication skills, both written and verbalExperience in people managementPreferred Qualifications3+ years of driving process improvements experienceMaster's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldExperience defining and executing program requirementsExperience using data and metrics to determine and drive improvementsBachelor's degree in supply chain, business, engineering, finance or related technical or quantitative fieldOur inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-*****-Ljbffr

📌 Program Manager, Transportation (Xico)
🏢 Amazon
📍 Xico