**Job Title**: Appointment Setter**Company**: TNA Global**Location**: Calle Hermenegildo Galeana ******to piso, Zona Centro, ***** Tijuana, B.C., Mexico**Employment Type**: Full-Time**Job Summary**At **TNA Global**, we are committed to building strong client relationships and driving revenue through strategic outreach.As an **Appointment Setter**, you will be the first point of contact for potential clients, playing a key role in fueling the sales pipeline.Your mission: generate qualified leads, schedule high-quality appointments, and support our sales team in closing deals that drive growth.
**Key Responsibilities****Lead Generation & Outreach**- Identify decision-makers and qualify leads based on defined criteria.
- Clearly communicate the value of TNA Global's services.
**Scheduling & Coordination**- Set appointments with qualified prospects for the sales team.
- Coordinate availability and ensure accurate scheduling.
**Customer Engagement & Follow-Up**- Build rapport with prospects to increase appointment success rates.
- Address objections and provide answers to basic service inquiries.
- Follow up to reduce no-shows and cancellations.
**Collaboration & Reporting**- Maintain accurate lead and appointment data in CRM software.
- Collaborate with sales reps to ensure smooth handoffs.
- Track performance metrics and contribute to team goals.
**Performance Goals**- Maintain a **call-to-appointment conversion rate** of at least **90%**.
- Generate a minimum of **5 qualified appointments per week**.




- Achieve at least **90% successful completion rate** for scheduled appointments.
- Reduce cancellations/no-shows to **below 60%** through consistent follow-up.
- Provide high-quality leads that support overall **sales targets**.
**Qualifications**- Strong verbal communication and persuasive abilities.
- Active listening skills and a customer-centric mindset.
- Resilience and professionalism when handling rejection.
- Tech-savvy; comfortable using CRM and scheduling tools.
- Organized and efficient in managing daily tasks and follow-ups.
- Goal-oriented and driven by measurable results.
- Collaborative spirit with the ability to work well within a team.
**Why Join TNA General?
**- Supportive and performance-driven culture- Career growth opportunities in Sales and Appointment Setting- Training and development to sharpen your skills- Be part of a mission-focused team making an impact**Ready to be the bridge between potential and success?
**Tipo de puesto: Tiempo completoSueldo: $4,****** - $5,****** a la semanaBeneficios:- Días de maternidad superiores a los de la ley- Días de paternidad superiores a los de la leyPago complementario:- Bono de productividad- Bono de puntualidadTipo de jornada:- Lunes a viernes- Turno de 8 horasExperiência:- Cold calling & Appointment Setting: 2 años (Obligatorio)Idioma:- English (Obligatorio)Ubicación:- Tijuana, B.C. (Município de Tijuana) (Obligatorio)Lugar de trabajo: Empleo presencialFecha límite para postularse: 15/07/2025Fecha de inicio prevista: 15/07/2025

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