The Mexico FCSD Service, PS&L; and Accessories Director is responsible for defining, leading, and executing strategies that ensure the efficiency, competitiveness, and profitability of Ford Customer Service Division (FCSD).
This role oversees service operations, strategic planning, and parts/logistics excellence to deliver best-in-class customer experience, while enabling growth in Mexico and supporting integration with regional and global markets.
- Qualifications _- Bachelor's degree in Business Administration, Finance, Supply Chain Management, or related field.
(MBA preferred).
- Minimum 15 year's experience in automotive aftersales, service operations, or supply chain management.
- Proven track record in strategic planning, logistics optimization, and service transformation.
- Strong financial acumen with ability to deliver EBIT growth and cost-efficiency programs.
- Demonstrated leadership capabilities, with experience managing senior teams and cross-functional projects.
(Managed teams above 15 persons & Global Position/Management)- Excellent communication and negotiation skills, bilingual in English and Spanish- **Availability to work in a hybrid scheme**- Key Competencies _- Strategic Thinking & Execution: Ability to translate complex business dynamics into actionable strategies.Anticipates future challenges, develops long-term roadmaps, and ensures flawless execution across service, logistics, and parts operations.
- Customer-Centric Mindset: Places the customer at the center of every decision.Develops initiatives that directly improve dealer satisfaction, service retention, and customer loyalty, ensuring measurable impact on NPS and market share.
- Results Orientation: Consistently delivers EBIT growth and operational efficiency.Sets ambitious targets, monitors KPIs,



and ensures accountability at every organizational level.
- Collaboration & Influencing: Builds strong networks across regions (China, North America, South America).
Engages senior stakeholders, dealers, and suppliers with persuasive communication and alignment-building skills.
- Change Management: Leads organizational transformation by promoting lean processes, reducing bureaucracy, and enabling agile execution.Manages resistance effectively and motivates teams through transitions.
- Negotiation & Supplier Management: Strong ability to negotiate with local and global suppliers, as well as insurance companies, to optimize cost, quality, and service while maintaining long-term partnerships.
- Leadership & Talent Development: Inspires, coaches, and develops diverse teams.Builds succession pipelines aligned with Ford's leadership behaviors, ensuring the organization is future-ready.DISCLAIMER: Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.
**Key Responsibilities**- Define and execute long-term strategies for FCSD Service and Logistics to support Ford's business growth, dealer network performance, and customer satisfaction.
- Align organizational structure, resources,



and processes with global FCSD priorities.
- Lead initiatives to improve dealer service quality and service throughput.
- Implement programs that strengthen aftersales customer experience and loyalty.
- Drive operational excellence across Parts Supply & Logistics (PS&L;), ensuring inventory availability, network efficiency, and cost optimization.
- Develop and monitor KPIs to guarantee delivery performance, fill rates, and profitability.
- Launch new aftersales products, services, and digital solutions to expand revenue streams.
- Benchmark competitive landscape and implement best practices to maintain leadership in Mexico.
- Partner with integral FCSD, North America, and other regional teams to deploy common standards, share learnings, and support global initiatives.
- Foster collaboration between Sales, Marketing, Finance, and MP&L; to ensure integrated execution.
- Build, lead, and inspire a high-performing team.
- Develop talent pipeline and succession planning aligned with Ford leadership behaviors**Primary Areas of Responsibility**-
1. Ford Service _- Define and execute the long-term service and parts strategy to strengthen Ford's competitiveness in Mexico and support regional/global integration.
- Ensure dealer network readiness, customer satisfaction, and operational profitability.
- Lead initiatives to enhance service quality, customer retention, and loyalty programs.
- Drive adoption of digital platforms and predictive service models.
-
2. Parts & Logistics (PS&L;) _- Oversee all PS&L; operations for Ford of Mexico, ensuring end-to-end supply chain efficiency.
- Manage demand planning, inventory optimization, logistics performance, and cost control.
- Strengthen collaborati

📌 Fcsd Product Strategy And Logistics Director (Automotive Industry) (Naucalpan de Juárez)
🏢 Ford Motor
📍 Naucalpan de Juárez