We are looking for a Quality Analys t in Mexico !
Qualifications: Bachelors degree or equivalent diploma 3+ years in
Quality assurance role, working closely with all departments to
prioritize efforts while providing timely and high quality service.
Project management experience to include an understanding of
business process improvement methods Essential Hiring Skills: B2
level English proficiency and Native language capability Fluent,
have acceptable accents, and speak clearly and understandably in
each of the language(s) in which the Content moderation processes
is done Fluent English is mandatory Capable of ensuring
policy/legal compliance and safety of content uploaded to the
platform; Preferably familiar with the social media industry and
content moderation practices; Versátil to policy changes, shifting
schedules and dedicated to standard operating protocols Expert




familiarity with and quality review in all departments Excellent
written, verbal, and customer service skills Comfortable
communicating with all levels of management Demonstrated
proficiency in multi-tasking and prioritization Clearly
demonstrated passion for ensuring the success of culture of
excellence and commitment to quality and customer service Passion
for management and review of all quality issues to include
training, customer service, communication, workflow, reporting,
SLA’s, coaching, appraisals, etc. Responsibilities: Auditing
deliverables and identifying issues and trends Provide actionable
and valuable information for TL coaching + feedback sessions and
key insights for training prioritization + curriculum
development

📌 Quality Analyst (Jalisco)
🏢 Valce Talent Solutions
📍 Jalisco