Job Title: Bilingual Medical Virtual Assistant (Spanish - English)
Position Type:
Full-time
Work Hours:
8:00 am to 5:00 pm Pacific Standard Time
Work Days:
Monday to Friday
Salary:
$6 – $8 per hour (depending on experience)
Job Code:
T-POR
Workplace:
Remote
Preferred Candidate Location:
Philippines, Venezuela, Colombia, Nicaragua, Argentina,Mexico
About the Company
The client owns a company based in East Hollywood, Los Angeles that provides social and adaptive skill services to children and adults on the autism spectrum.
This role combines front desk and medical administrative support within a structured and fast-paced clinical environment.
Scope of Work / Responsibilities
Handle all incoming and outgoing calls in both Spanish and English languages
Manage email communications and client correspondence
Independently execute and follow a detailed 20-step SOP workflow, including appointment scheduling, session documentation, verification processes, and client data/patient records management.
Manage billing and invoicing processes
Provide general administrative and operational support
EHR Systems / Tools Used:
Passage Health (primary EHR)
Microsoft systems
RingCentral (phone system)
Experience Requirements:
Minimum 1 year of experience in a remote healthcare or medical administrative role
Proven experience in insurance verification tasks is a plus
Proven experience in appointment scheduling and patient coordination
Proven experience providing billing support is a plusPreferred (Plus):
Experience in behavioral health or therapeutic/clinical settings
Experience working with EHR systems
Virtual Assistant Requirements / Skills:
High proficiency in Spanish and English (spoken and written)
Experience handling high-volume calls in a professional manner
Strong attention to detail, particularly in clinical documentation
Proven ability to follow detailed SOPs and work independently with minimal supervision
Comfortable working in a fast-paced environment.




Self directed learner
Basic requirements
Must be proficient in speaking and writing English & Spanish very clearly
Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)
Technical requirements
Device:
Reliable laptop or desktop computer.
Internet:
High-speed connection (minimum 10 Mbps).
Audio:
Noise-canceling headset.
Video:
Webcam for virtual meetings.
Workspace:
Quiet, professional environment.
Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client's needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

📌 Bilingual Medical Virtual Assistant (Spanish - English) (México)
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📍 México