Who we are?
SupportYourApp
is a integral Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since **** to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?
Join our community as a
Customer Success Specialist
today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.
What you will do:
Deliver eBL onboarding, training, and client support after contract signing
Guide users through full eBL workflows and ensure correct operational procedures
Provide functional and operational support to agri-trading firms, vessel carriers, banks, and agents
Maintain communication with clients across regions and gather feedback for improvements
Handle first-line eBL issues, perform triage, and escalate when needed
Create and maintain user guides, knowledge base content, and troubleshooting documentation
Maintain deep understanding of client solutions and meet KPI
What you need to succeed in this role:
Excellent English communication skills (at least C1 level)
2–4 years in customer success, trade operations
Direct B2B experience working with enterprise-level customers
Hands-on experience with bulk shipping,



agricultural commodity trading, logistics/supply chain, trade execution workflows
Experience with Bills of Lading/e-Bills of Lading, including creation, review, and management within shipping and trade processes
Strong interpersonal skills for working with operational users across different cultures and organisations
Ability to manage multiple parallel tasks without losing structure
Strong analytical skills for operational problem-solving
Comfortable delivering structured onboarding, user training, and operational support
Maintain deep understanding of client solutions and meet KPI
Experience creating training content, knowledge base materials, or user guides
Strong analytical thinking and research skills
Positive, proactive and responsible attitude
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Will be a great plus:
Bachelor's degree in Agriculture, Commodities Trading, Supply Chain, Business, or Information Systems.
Benefits:
Fixed schedule: Monday-Friday, 11 AM–7 PM, GMT-3
Opportunity to cooperate fully
remotely
Inclusive international environment




Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also – internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our
official website
and social pages on
Facebook
,
Instagram
, and
LinkedIn
.
So if you're a proactive
Success Specialist
who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over ****+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role?
Refer them
and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp
Candidate Privacy Notice
.

📌 (Fluent English, Ebl) Trade Operations Specialist (Latam)
🏢 SupportYourApp
📍 Baja California