Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster
Fictiv exists
to help product innovators create.
Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv's four integral manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.
Sales Administrator (Onsite – Santa Catarina, Mexico)
As a
Sales Administrator
, you will play a key role in supporting our U.S.-based sales team through administrative support, CRM management, order processing, and internal coordination. You will also occasionally interact directly with customers via email, chat, or phone to assist with inquiries, provide updates, or resolve minor issues.
This is an
onsite position based in our Santa Catarina, Mexico office
, requiring strong communication skills, attention to detail, and a proactive, organized approach.
Areas of Responsibility
Sales Administration Support
Maintain and update CRM systems (e.g., Salesforce, Odoo, HubSpot) with accurate sales data
Prepare and process sales quotes, invoices, purchase orders, and contracts
Coordinate with internal teams (logistics, finance, operations) to support the sales cycle
Track order statuses, follow up on pending documentation, and support reporting needs
Manage sales documentation and ensure compliance with internal processes
Customer Engagement (Occasional)
Respond to customer inquiries via email, chat, or phone in a timely and professional manner
Assist customers with basic product information, order updates, and support requests
Escalate complex issues to relevant team members while maintaining clear communication
Build rapport with customers and represent the company with professionalism and warmth
All employees are expected to maintain and contribute to the




Quality Management System (QMS).
Required Qualifications
Bachelor's degree in Business Administration, Sales, Marketing, or a related field
2+ years of experience in sales support, administrative, or customer service roles
Strong verbal and written communication skills in English
Proficiency with Microsoft Office, Google Workspace, and CRM tools
Ability to work independently, prioritize tasks, and meet deadlines
Flexibility to work at least 4–5 hours overlapping with U.S. business hours (EST/PST)
Preferred Qualifications
Experience working with international teams
Familiarity with U.S. business practices and customer expectations
Basic understanding of sales funnels and B2B or B2C sales processes
Como
Administrador/a de Ventas
, desempeñarás un papel clave apoyando al equipo de ventas en Estados Unidos mediante tareas administrativas, gestión de CRM, procesamiento de pedidos y coordinación interna. Ocasionalmente, también interactuarás directamente con clientes por correo electrónico, chat o teléfono para atender consultas, proporcionar actualizaciones o resolver temas menores.
Esta es una
posición presencial en nuestra oficina de Santa Catarina, México
, que requiere sólidas habilidades de comunicación, atención al detalle y un enfoque proactivo y organizado.
Áreas de Responsabilidad
Soporte Administrativo de Ventas
Mantener y actualizar los sistemas CRM (por ejemplo, Salesforce, Odoo, HubSpot) con información precisa de ventas
Preparar y procesar cotizaciones, facturas, órdenes de compra y contratos
Coordinar con equipos internos (logística, finanzas, operaciones) para apoyar el ciclo de ventas
Dar seguimiento al estatus de pedidos, documentación pendiente y necesidades de reporteo
Administrar la documentación de ventas y asegurar el cumplimiento de los procesos internos
Atención al Cliente (Ocasional)




Responder a consultas de clientes por correo electrónico, chat o teléfono de manera oportuna y profesional
Apoyar a los clientes con información básica de productos, actualizaciones de pedidos y solicitudes de soporte
Escalar temas complejos a los equipos correspondientes, manteniendo una comunicación clara
Construir una relación positiva con los clientes y representar a la empresa con profesionalismo y calidez
Todos los empleados deben mantener y contribuir al
Sistema de Gestión de Calidad (QMS).
Requisitos
Licenciatura en Administración de Empresas, Ventas, Mercadotecnia o carrera afín
2+ años de experiencia en soporte de ventas, funciones administrativas o atención al cliente
Excelentes habilidades de comunicación oral y escrita en inglés
Manejo de Microsoft Office, Google Workspace y herramientas CRM
Capacidad para trabajar de forma independiente, priorizar tareas y cumplir con fechas límite
Disponibilidad para trabajar al menos 4–5 horas con traslape en horario laboral de EE. UU. (EST/PST)
Deseables
Experiencia trabajando con equipos internacionales
Familiaridad con prácticas comerciales y expectativas de clientes en EE. UU.
Conocimientos básicos de embudos de ventas y procesos de ventas B2B o B2C
About Fictiv
Fictiv is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed, and delivered to customers around the world. People who succeed at Fictiv are talented, creative, and driven to achieve professional excellence and support our vision to help product innovators create.
We're actively seeking teammates who:
Bring diverse perspectives and experience to our culture and company.
Excel at being part of a strong, empathetic team.
Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
Have an 'always learning' mindset that celebrates learning, not just wins.
Help us continue to build a world-class organization that values the contributions of all of our teammates
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

📌 Sales Administrator - Santa Catarina, México (Xico)
🏢 Fictiv
📍 Xico