Prepares PowerPoint presentations and delivers during Project Planning and Project Initiation Workshops to the customer and other towers. Revises project plans, completes activities, and manages the continuous follow up to meet scheduled milestones. Gathers and documents discovery information from customer using presentations, interviews, and conference calls. Analyzes discovery information and develops gap analysis and pareto charts to identify/track/close risks, issue, and assumptions. Reviews SLAs and contracted obligations from the contract and cost model to identify gaps. Creates Visio diagrams of the tower/business unit process flows. Writes hand-off documents which may include: Standard Operating procedures, Service Matrix, and Operations Manuals.



Documents and conducts User Acceptance testing prior to AOS. Works closely with Service Management and prepares ITSM workbook for tower. Conducts weekly meetings with business unit and transition stakeholders and support partners. Recommends and drives the analysis and solutions of problems. Monitors and controls work to ensure that the project remains on track and in control. Interfaces and communicate with project team and management. Communicates with the Transition team and customer contacts on project status and RAID updates. Escalates unresolved RAID items to senior and executive leadership

📌 Transition Tower Lead - Account Management (Guadalajara)
🏢 Ntt Data
📍 Guadalajara