Job Title:
Community Associate
Job Type:
Full-time / Remote
Work Hours:
PST
Job Overview
We're helping our client, a modern beauty brand, find a Community Associate to support day-to-day community engagement across social and owned community platforms.
This role is highly execution-focused and detail-oriented. You'll act as a frontline voice of the brand—ensuring timely, accurate, and warm interactions while helping foster an active, welcoming online community.
The idóneo candidate is organized, responsive, and naturally thoughtful in written communication, with experience engaging customers in a brand-forward, community-driven environment.
Responsibilities
Monitor and respond to Instagram and Facebook DMs and comments on a daily basis
Ensure timely, accurate, and on-brand responses across all community touchpoints
Review and correct missed or incorrectly answered messages when needed
Flag recurring questions, customer concerns, or sentiment trends to the internal team




Actively engage within the brand's community group by commenting on member posts to encourage conversation
Respond to questions on community announcement posts
Support moderation efforts to maintain a respectful, inclusive, and on-brand environment
Maintain consistent brand presence and responsiveness during designated business hours
Must-Have
Experience in community management, social media engagement, or customer support for a consumer brand
Strong written communication skills with the ability to adapt tone to match a premium brand voice
Excellent attention to detail and accuracy in customer-facing communication
Ability to manage high-volume messages and engagement efficiently
Comfortable working in a fast-paced, execution-heavy role
Nice-to-Have
Experience supporting beauty, skincare, or lifestyle brands
Familiarity with social media moderation tools and/or CRM platforms
Passion for community-driven brands and customer experience

📌 Community Associate (México)
🏢 Activate Talent
📍 México