Responsible for servicing external and internal customer needs and proactively participating in the operation process.
Coordinator
BS in Business Management, International Trade and/or Process Engineer or similar, equivalent years of experience
1 year in a similar role is preferred.
Responsible under general supervision
Relies on senior colleagues to provide accurate solutions for issues.
Key Activities and general responsibilities
Outbound order receipt / Inbound purchase write-up & Processing
Receive and process orders/purchase write up
Follow up with internal or external customers to clarify orders/purchase write up if needed.
Communicate orders internally according to the established process.
Assure ownership of operational costs.
Validate Quality Assurance approval of vendor/item and certification link.
Logistics (Outbound)
Responsible for tracking and order distribution
Facilitate product releases and pick-ups with 3rd party warehouses as needed.
Arrange domestic truck freight with our carrier partners.
Prepare appropriate documentation for customers.
Verify and track orders and shipments.
Ensures that all processes and procedures are completed following established guidelines.
Manage relationships with the warehouses.
In the case of an inventory discrepancy, logistics team leaders confer with team members and across departments to determine the source of the issue and resolve it.
Perform additional duties as assigned.
Sales Support
Support Account Managers / Traders with specific accounts.




Hold an understanding of products/commodities to be able to answer most customer/traders' inquiries.
Communicate issues/challenges to the Trade team.
Support Sr. Trader, Sales Executives, and Commodities/Account Specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into CRM.
Create new customer/supplier relations in system
Knowledge required
Experience in an Import/Export, Customer Service, and local logistics environment is preferred
Proficiency in MS Office.
Knowledge of Contact Management Systems
Database software
Inventory Software
Order processing systems preferred
Thrives and works well in tied ambiguous situations and deadline pressures well
Time management skills
Willingness to learn.
Record-keeping, tracking shipping, and data analyses
High level of initiative/proactivity
Extremely detail-oriented
Strong organizational skills and ability to multitask
Customer service mindset
Very good verbal and written English communication skills
Hiring details
Prestaciones superiores a las de Ley (+Vacaciones/Prima vacacional, 30 días Aguinaldo, vales despensa, fondo de ahorro, confiable de gastos médicos mayores, bono anual variable, estacionamiento, PTO days, entre otros).
Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)
After anniversary, 1 day to be WFH
Indefinite contract after training period

📌 Imports (On Site - Guadalajara) (Zapopan)
🏢 INNTECI - QUID - BGWI
📍 Zapopan