Do you love figuring out the best way to tackle challenges? Are you the go-to person for organizing group plans, cheering others on, and keeping everyone on track? Maybe you can spot issues and fix them quickly all while keeping things fun and positive. If this sounds like you, we need you!
Unity Communications is looking for a Call Center Manager for our Mexican team. You'll be at the forefront of crafting and executing strategies, building and inspiring a top-notch team, and optimizing campaigns that fuel our business growth.
Ready to be our Mexican call center team's favorite person? Apply today!
How You Spend Your Eight Hours
Design and implement lead-generation strategies
Identify target audiences, create effective call scripts, and establish lead qualification criteria
Recruit, train, and coach call center agents
Motivate your team to meet and exceed lead generation goals
Track key metrics such as call volume, conversion rates, lead quality, and agent productivity
Identify opportunities for improvement and optimize team performance
Leverage data insights to enhance lead-generation campaigns
Refine targeting and dialing strategies based on analytics
Ensure agents adhere to company standards and compliance regulations
Foster a positive customer experience across all interactions
Oversee multiple lead-generation campaigns across diverse channels, including phone calls, email, and social media




Partner with marketing teams to align lead-generation efforts with broader marketing strategies
What You Must Possess
Ability to coach agents effectively on communication techniques to engage potential customers and qualify leads
Deep understanding of the sales process and identifying high-quality leads
Capacity to interpret data, identify trends, and optimize campaigns accordingly
Proven ability to inspire, manage, and motivate a high-performing team
Familiarity with call center software, dialer systems, and CRM platforms
What You Shall Receive
HMO coverage with two free dependents upon regularization
VL/SL credits upon regularization
Friendly and supportive work culture
13th-month pay and other government-mandated benefits
Non-taxable allowances
Pay increases, performance bonuses, birthday gifts, and many more
What You Should Consider
Full-time position
9 AM to 6 PM Central Time
Hybrid work setup with on-site training
Must reside near Guadalajara
Why Join Our Company
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

📌 Bpo - Call Center Manager (Guadalajara)
🏢 Unity Communications
📍 Guadalajara