Would you like to be part of an innovative company
with a significant social impact? Innovamat is looking for someone
like you ? About our company ? Innovamat is an educational
organization focusing on math learning. Its mission is to help
improve how this science is taught by offering resources, training,
and research to the educational community. Since its founding in
2017 in Barcelona, Innovamat has partnered with 27,000 teachers
from more than 2,600 schools in Spain, the United States, Mexico,
Italy, Chile, Ecuador, Colombia, Brazil, and Peru, inspiring more
than 600,000 students to build strong math foundations and instill
a passion for learning. Your Mission ? At Innovamat , we are
looking for someone eager to make a strong impact on our growing
Customer Support team in the United States . Your mission will be
to ensure districts receive outstanding logistical and technical
support , creating a seamless experience with our platforms and
services. You’ll be part of shaping efficient post-sale processes
and driving client satisfaction from day one. Your Day to Day at
Innovamat ? Support districts directly by addressing issues and
questions efficiently, coordinating with Operations, Supply Chain,
Tech, and Account Management teams in the US to deliver timely
solutions. Ensure smooth onboarding of districts, helping them set
up and adapt to our digital platforms. Foster strong client
relationships by being proactive, responsive, and empathetic in
every interaction. Collaborate closely with Account Management in
the US to align customer needs and strengthen long-term
partnerships. Contribute to building scalable processes that will
support our growth across the Americas. You Have ? Excellent




Spanish/English communication skills , both spoken and written,
with confidence to lead meetings and calls with US clients. A
strong desire to learn and grow in a dynamic, fast-paced
environment. Ability to multitask and stay organized , while being
willing to dive into details when needed. Strong interpersonal
skills and a client-focused mindset. An analytical, problem-solving
approach , with creativity to find efficient solutions. It Will Be
Great If You… Have experience in customer support or other
client-facing roles. Are passionate about supply chain management
and educational technology . Enjoy optimizing processes and
tackling complex challenges. What can you expect from Innovamat? ?
Our culture and values defines who we are and how we work. We
believe that how we do things matters just as much as what we do.
We know this isn’t the right place for everyone —and that’s okay.
Here’s what you can expect when joining our team: We aim high: We
set ambitious goals and work to high standards. We’re driven by the
conviction that improving education is a game changer —and we’re
here to take it on with determination and passion. Here, you’ll be
able to grow as much as you want! We are owners: From day one,
you’ll take real responsibility and have real impact. We make
thoughtful decisions, take initiative, and turn ideas into action




—you’ll feel trusted to lead projects, make decisions, and watch
your ideas come to life. We move fast: We work in a dynamic,
ever-evolving environment where speed and adaptability make the
difference. Things move fast —and so do we. You’ll feel the pace,
the energy, and the thrill of learning and acting quickly to make
things happen. We are eager to learn: Our team is made up of
curious, motivated people who challenge themselves —and each other—
to grow. We value those who approach every challenge as a learning
opportunity and bring a positive, solution-oriented mindset,
because here, every day is a chance to learn something new and
share it with others. We are humble: We’re guided by feedback and
collaboration. We listen actively, learn from one another, and
value ideas for their impact —not for who they come from. You’ll
find teammates who boost you up, challenge you kindly, and
celebrate wins as a team. We enjoy the ride: Our impact depends on
the people who make it possible. We’re an international, passionate
team that thrives in a fast-paced, high-energy environment where
intensity and purpose go hand in hand. We believe that a strong
culture of trust, flexibility, and care is what makes our impact
sustainable. We take care of our people so they can take care of
our mission —offering versátil working hours, time off during the
Christmas break, and flexible compensation options. And of course,
we make space to reconnect and recharge through team-building days
that bring us closer and remind us why we do what we do. If you
think you are that person we are looking for we would love to meet
you!

📌 Customer Support Specialist (US Market) (Ciudad de México)
🏢 Innovamat
📍 Ciudad de México