The Senior Professional Services Consultant is
responsible for deploying software solutions within our customer
base in the field. This position is a customer facing consulting
role that requires exceptional collaborative skills and the ability
to build strong partnerships with various cross-functional groups
throughout our customer base and within the business. This role
requires the ability to travel extensively and work directly with
customers on a regular basis. Occasionally, this position will
require delivery of formal training to customers and partners on
projects. KEY DUTIES Technical mastery of at least one product with
associated product applications OR one highly specialized field
skill such as; integration with 3rd party products using API’s,
NERC CIP solution delivery, or Information Systems Security Ability
to troubleshoot technical issues to resolve customer problems
Develop custom scripts, utilities, or integrations to fulfill
customer needs Collect infrastructure technical requirements,
create implementation and production deployment procedures fo
Fortra products to interoperate and work within customer’s
environment Understands department goals and current processes and
can recommend the use of new or existing tools to achieve those
goals. Deliver services and support both onsite and remote Assists
in onboarding new Technical Consulting team members, as requested,
by training him/her on processes and/or projects. Acts as the main
mentor and go-to for the new hire. Is the first to field any




culture or work-related questions. Supports new and existing
clients in more complex set ups and usage scenarios of the
purchased software. SME in one or more 3rd party technologies such
as Linux, SIEM and Windows Server OS Authority to act within
defined policies inside area of expertise/knowledge as directed
Regularly employs consultative selling techniques during customer
interactions and identifies selling opportunities (software and
services) with customers. Builds strong customer relationships that
encourage additional services work with customers Called on to
support junior members to manage external stakeholders through
conflict resolution Deep knowledge and understanding of Windows OS,
Linux/UNIX OS or IBMi Delivery of customer or partner facing
product training Support Services revenue objectives by maintaining
65% billable utilization Other duties as assigned BASIC
QUALIFICATIONS 4-6 years of experience Experience with File
Integrity Monitoring (Tripwire, Wazuh,
SSEC,Qualys,Solarwinds,Managengine,CrowdStrike y McAfee) High level
independence Advanced technical skills Ability to identify selling
opportunities with customers and build strong relationships
Excellent communication skills with both technical and
non-technical audiences Actively seeks constructive feedback on own
performance Ability to supervise others Executes tasks in a timely
manner with minimal revisions needed Proactive, able to prioritize
and solution oriented Knowledge and understanding of Windows OS,
Linux/UNIX OS

📌 Senior Professional Services Consultant (México)
🏢 Valce Talent Solutions
📍 México