Role Overview We are looking for a detail-oriented and
proactive Traffic Customer Service Specialist with 1 year of
experience in the logistics sector. In this role, you will be the
main point of contact for tracking shipments, resolving transit
issues, and ensuring seamless communication between carriers and
clients. Key Responsibilities Provide exceptional customer service
by monitoring daily shipments and providing real-time updates to
clients. Coordinate with carriers and drivers to ensure on-time
pickups and deliveries (OTD). Proactively resolve transit delays,
route deviations, or documentation issues. Maintain accurate logs
of shipping data and customer interactions in our system.
Requirements Experience:
Minimum 1 year of experience in customer
service within the logistics, traffic, or supply chain industry.
Language: Advanced conversational English (written and spoken).
Technical: Proficiency in logistics tracking software and Excel.
Equipment: Must have your own reliable work setup: Laptop/PC
High-speed, stable internet connection Work Schedule Shift: Monday
to Friday, 8:00 AM – 5:00 PM EST (Eastern Standard Time). This is
contract job, we are offering 800 USD Net Monthly
(negotiable)