Plata
es una empresa de tecnología y servicios financieros digitales que busca convertirse en la primera opción de servicios financieros en el mercado mexicano que brinda a todos sus clientes soluciones financieras a través de la inclusión, la simplicidad, la conveniencia, la confianza y la seguridad.
Fue fundada en **** por ejecutivos e inversores que han creado algunas de las empresas y soluciones más innovadoras y exitosas en la industria de la banca digital en todo el mundo.
Position Objective:
Ensure operational stability, scalability, and performance of Mesa de Control by owning operational KPIs, resource prioritization, process governance, and cross-functional execution. Accountable for monthly service levels, operational risk control, and continuous improvement across multiple operational streams.
Main Responsabilities:
Own and manage Mesa de Control operational KPIs (SLA, backlog, rework, error rate, productivity, turnaround time)
Ensure monthly delivery targets are met across teams/shifts
Identify capacity gaps and reallocate resources accordingly
Manage operational trade-offs between speed, quality, and risk
Ensure full compliance with approved procedures, regulatory requirements, and internal controls
Monitor and mitigate operational risks impacting service levels or regulatory exposure
Escalate structural risks and propose mitigation plans
Define and standardize operational procedures and documentation frameworks
Oversee implementation of process updates across multiple teams
Ensure consistency of execution across shifts and operational units
Lead initiatives aimed at reducing manual effort, increasing automation, and improving cost-efficiency
Analyze productivity and operational cost drivers
Drive structural process improvements with measurable impact
Drive operational improvement initiatives aimed at reducing manual effort, minimizing errors, and improving turnaround time
Act as operational owner in interactions with Product,



Compliance, Risk, and Technology
Translate regulatory and product requirements into operational execution plans
Ensure operational readiness before launches and major process changes
Lead operational leads or senior specialists
Contribute to hiring decisions, team structure design, and onboarding frameworks
Develop internal capabilities and performance culture within Mesa
Job Profile:
Experience:
6+ years in operations, process management, or operational excellence roles
Experience leading teams or operational leads
Experience managing performance across multiple streams/shifts
Experience in high-volume regulated environments
Leadership & Management:
Experience managing team leads or indirect teams (20+ FTE indirect scope preferred)
Experience managing operational capacity and prioritization
Experience working with budgets or cost-impact decisions
Technical & Functional Skills:
Strong operational KPI ownership (SLA, productivity, cost, quality)
Advanced process governance and documentation skills
Strong data-driven mindset
Advanced Excel / Google Sheets
Ability to analyze operational metrics and propose structural improvements
Soft Skills:
Strong ownership of monthly results
Structured decision-making under ambiguity
Strong stakeholder influence skills
Ability to balance risk, cost, and service level objectives
Nice to Have (Not Mandatory):
Experience in fintech / banking / regulated industries
Experience working directly with Compliance and regulatory frameworks
SQL and dashboarding experience
Experience leading operational launches or structural changes
Lo que ofrecemos:
Salario Base mensual $71,******
Oportunidades para crecer junto con la empresa e influir en el desarrollo de procesos.
20 días de vacaciones
Protegido de gastos médicos mayores.
Seguro de vida
Prestaciones de Ley
Bono de Wellness: $10,000
Bono de Education:$10,000
Tipo de jornada:
● Turno completo
Lugar de trabajo: Empleo presencial
#soporte

📌 Senior Operations Strategy Manager (México)
🏢 en Plata Card
📍 México