Provide commercial support for inside sales, order services, manufacturing reps / agents, and customers thorough preparing quotations / proposals and responding to customer order requests. "A. Provide primary support for proposal and quotation creation B. Support order management activities for end customers, distributors and manufacturing agents C. Delivering exceptional internal and external Customer Service by meeting or exceeding service level agreement response times on all activities D. Identify and implement process improvements E. Facilitate proper and efficient information and communication flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations F. Ability to handle high-pressure, fast-paced environment requiring diligence to detail and accuracy H. Ability to constructively manage and communicate conflicts and discrepancies towards positive resolution I. Prioritizing customer demand to assist with improved product flow J. Demonstrates understanding of business acumen, including the process, strategy and professional communication K.



Demonstrates technical knowledge and understanding of products and services L. Enter and manage customer courtesy returns in order to meet customer needs M. Perform other administrative activities as needed by the business LI-KL1 Bachelor degree necessary. "* Knowledge of CRM software and SAP or VISTA Strong knowledge of Microsoft Office (word, excel, email, internet) Ability to speak, read, listen an write in English " "* Drive for results Makes Decisions & Solves Problems with limited information Demonstrates a Collaborative Style Promotes and Champions Change Business Acumen Pursues personal development We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

📌 Customer Service Representative (Santiago de Querétaro)
🏢 Eaton
📍 Santiago de Querétaro