In this role you will be responsible for: Maintaining strong relationships with customers and ensuring alignment with their cloud needs across Microsoft CSP, AWS managed accounts, and GCP reseller agreements. Identifying customer requirements and overseeing service delivery within the business context, including multi-cloud environments. Managing finances, budgets, and tracking contract deliverables to ensure compliance and profitability. Driving cost optimization strategies without compromising customer satisfaction. Assessing customer feedback and leveraging creativity to establish, improve, and refine services. Building partnerships and collaborating with cross-functional teams and account leaders to define service delivery criteria and resolve issues. Providing status reports, dashboards, and updates to client stakeholders; mitigating risks and accelerating issue resolution. Overseeing P&L; control, complex negotiations, scope management, risk logs, deviations, and mitigation strategies. Coordinating multiple projects through effective communication, data collection, and analysis; may act as Project Manager for concurrent initiatives. Applying outstanding analytical, problem-solving, negotiation, and organizational skills to achieve objectives with urgency. Relating business knowledge to complex multi-cloud challenges and driving actionable solutions. Managing ambiguity and delivering results while presenting information concisely for executive review and approval. Handling financial operations related to cost recovery and intercompany transactions across regions. Overseeing billing account alignment, credit applications, and invoice dispute resolution to ensure compliance and prevent financial exposure. Supporting user management processes, including account setup and access governance across multiple cloud platforms. A bachelor's degree in a business-related field. Bilingual - Fluent in English and Spanish.



Experience in financial administration, cost recovery, and intercompany billing processes. Strong understanding of Cloud Hyperscaler's partner agreements. Proficiency in project management methodologies and demonstrated ability to create and maintain project plans, budgets, and timelines. Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously. Good understanding of infrastructure components such as networking, servers, storage, and virtualization. Familiarity with Cloud computing platforms (e.g. AWS, Azure, GCP) and related services. Proven track record of identifying and resolving issues that arise during project execution. Ability to think critically and develop creative solutions to overcome challenges and obstacles. Experience mitigating project risks and ensuring project deliverables are completed on time and within budget. Excellent verbal and written communications skills, with the ability to effectively communicate technical information to non-technical stakeholders. Proven consensus-building skills in a remote role. Leadership skills with the ability to motivate and lead cross-functional teams. Experience collaborating with stakeholders at all levels of the organization to gather requirements and drive project success. Strong analytical and negotiation skills. Self-starter, energetic, adaptable, innovative, and willing to get things done. Willingness to stay updated on industry trends, emerging technologies, and best practices. Ability to adapt to changing project requirements and priorities in a fast-paced environment. 5+ years relevant experience. Deep domain experience with 3+ years of work experience in Services, cloud computing, or technical project delivery. Enterprise work experience dealing with highly complex situations is strongly preferred. Experience managing technical and executive-level relationships (IT Director, VP, and C-level). PMP, ITIL, Agile, Azure, AWS and GCP certifications preferred.

📌 Multi-Cloud Service Provider Operations & Administration Specialist (Guadalajara)
🏢 Ntt Data
📍 Guadalajara