An international industrial company specializing in technical solutions, equipment, and services for manufacturing and laboratory environments is seeking a
Help Desk Specialist
to support its operations. The organization focuses on delivering high-quality, precision-driven solutions that ensure efficiency, compliance, and reliability across its processes.
This role is responsible for providing reliable technical assistance, ensuring effective communication with users, and resolving issues in a timely and efficient manner to maintain high service standards. The position offers the opportunity to work in a integral environment, contributing to the continuity and performance of critical business operations through strong problem-solving and a service-oriented approach.
Associate's degree (AS) or equivalent training/work experience.
BS/BA in IT, Computer Science or relevant field.
Minimum of 2 years of experience providing technical support in a similar role.
Experience with Microsoft Office 365.
Advanced English
Technical Skills
Proficiency with office automation tools, databases, and remote support systems.
Strong ability to diagnose and resolve technical issues efficiently.
Experience providing remote trouble shooting.
Core Competencies
Customer-oriented,



strong communication skills.
Ability to remain calm and professional under pressure.
Self-motivated, with the ability to work independently and solve problems proactively.
Strong organizational and time management skills.
Responsibilities
Serve as the first point of contact for our US and Mexican employees seeking technical assistance by phone, email, or IT Service Desk Ticketing System.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs using our Service Desk system.
Follow-up and update customer status and information.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Identify and suggest possible improvements on procedures.
Salary negotiable according experiencie and knowledge.
Law benefits and more.
Food vouchers.
Be part of a growing company and development opportunity.
Collaborate with a international team.

📌 It Help Desk Specialist (Santiago de Querétaro)
🏢 Acensblue
📍 Santiago de Querétaro