An international industrial company specializing in technical solutions, equipment, and services for manufacturing and laboratory environments is seeking a
Customer Service Representative
to join its team. The organization focuses on delivering high-quality, precision-driven services that ensure operational efficiency, reliability, and compliance with industry standards.
This role is responsible for providing timely and effective support to customers, ensuring a high level of service and contributing to a positive customer experience.
Bachelor's degree preferred, High School diploma or equivalent with relevant experience.
Minimum of 2 years of experience in customer service or a related role.
Conversational English required.
Professional Skills
Strong verbal and written communication skills.
Problem-solving and critical thinking abilities.
Ability to multitask and prioritize in a fast-paced environment.
Core Competencies
Customer-oriented mindset with a strong service approach.
Empathy, patience,



and professionalism in handling customer interactions.
Self-motivated, with the ability to work independently and as part of a team.
Key Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Provide accurate information and effective solutions to customer requests and issues.
Troubleshoot basic issues and escalate complex cases to the appropriate departments.
Maintain accurate and up-to-date customer records in internal systems.
Collaborate with internal teams to ensure seamless service delivery.
Stay informed about products, services, policies, and procedures.
Support additional activities as required by the department.
Negotiable salary based on experience and qualifications.
Legal benefits and additional benefits package.
Opportunity to join a structured, international organization.
Dynamic work environment focused on continuous improvement.

📌 Customer Service Representative - Industrial Sector (Santiago de Querétaro)
🏢 Acensblue
📍 Santiago de Querétaro