Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and Industrial Equipment.
Recognized as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.
The Role
As an Regional Operations Manager, you will play a pivotal role in ensuring the performance, quality, and strategic alignment of your designated area, driving both operational excellence and customer satisfaction. This is a highly impactful leadership role that combines people management, business oversight, and project delivery.
You will be responsible for the coordination of the Engineering team in Mexico, ensuring effective alignment between the local resources and the global structures of Critical Manufacturing. Acting as a bridge between strategic objectives and execution, you will support the local team, ensuring service quality, managing risks and proactively addressing people management topics to ensure continued growth and development.
As a senior leader within the Engineering team, you will also contribute to software delivery projects by leading local teams as required. This role requires strong strategic thinking, a customer-centric mindset, and the ability to foster collaboration while promoting continuous improvement, ethical conduct, and compliance.
By aligning team dynamics with company values and reinforcing diversity,



equity, and inclusion principles, you will help build an environment where innovation, agility, and commitment translate into measurable impact for both customers and the organization.
What You Will Do
Lead the Mexico Engineering team and contribute to its growth and development
Manage human resources allocation across company projects
Support and conduct recruitment processes, including interviews
Oversee career development, mentoring, and internal mobility in coordination with global structures
Coordinate effort reporting and ensure timely timesheet submission
Report and align with Business Units Management
Manage software delivery projects in coordination with global teams
Identify, assess, and mitigate people management and motivation risks
Promote continuous improvement and high service quality standards
What Success Looks Like
Within your first year, you will have:
Successfully managed Mexico's Engineering operations in coordination with global teams
Developed a solid understanding of our product and achieved functional analyst certification
Built strong relationships with global Team and Area Managers
Contributed to the successful delivery of software implementation projects
Progressed toward leading a fully autonomous local team as Team Manager
Established a collaborative, engaged,



and performance-driven team environment
Why Join Us
Be part of a company shaping the future of manufacturing software
Work directly with executives and cross-functional leaders to define how we go to market
Enjoy the freedom to experiment, innovate, and create systems that will last
Join a team where storytelling, strategy, and technology meet to make Industry 4.0 real
What You Will Bring
Proven experience in team leadership and people management
Experience in project management, including scope, risk, and stakeholder management
Strong analytical and problem-solving skills
Knowledge of Agile methodologies and ability to advocate Scrum best practices
Experience with reporting tools and performance monitoring
Global mindset with cultural sensitivity and commitment to equity and inclusion
Excellent spoken and written English communication skills
What we consider a plus (not mandatory)
Experience in MES or manufacturing software environments
Experience working with integral and cross-cultural teams
Knowledge in Agile/Scrum methodologies
Previous experience in the Semiconductor, Electronics, Medical Devices, or Industrial Equipment industries
Diversity, Equity and Inclusion are a source of commitment and innovation
At Critical Manufacturing, we welcome and encourage applications from individuals of all backgrounds, regardless of disabilities, diverse abilities, identities, or experiences. Our commitment is to create an inclusive environment where everyone has equal opportunities to succeed and thrive.
If you need accommodation during the recruitment process, please let us know - we're happy to support you.

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