Job Description Summary
Location: Mexico City #Hybrid
Relocation Support: This role is based in Mexico City. Novartis is unable to offer relocation support: please only apply if accessible.
About the role:
The Sourcing Manager for Patient Support Programs is responsible for developing and executing sourcing strategies for U.S.-based patient support services within a highly regulated pharmaceutical environment. This role partners closely with Patient Services, Legal, Compliance, Finance, and Vendor Management to ensure patient programs are supported by compliant, cost‐effective, scalable, and high‐performing external suppliers.
The role manages end‐to‐end sourcing activities across patient support categories such as hub services, affordability and copay programs, adherence services, clinical and educational services, and other non‐promotional patient engagement solutions. The Sourcing Manager leads vendor selection, contracting review, commercial negotiations, and supplier performance co-oversight while ensuring alignment with regulatory guidance (e.g., OIG), internal governance, and patient‐centric objectives.
Job Description
Key Responsibilities
Lead sourcing strategy and execution for U.S. Patient Support Program services, including RFI/RFP/RFQ processes, vendor evaluations, and supplier selection
Partner with Patient Services and cross‐functional stakeholders to translate program needs into clear, compliant sourcing and contracting requirements
Drive commercial negotiations, including pricing models, scope optimization, service‐level agreements, and risk allocation
Ensure all sourcing activities comply with applicable healthcare regulations,



internal policies, and patient support governance frameworks
Support review of Statements of Work (SOWs), contract amendments, renewals, and program expansions
Collaborate with Legal, Compliance, Privacy, and Pharmacovigilance to address regulatory, data, and safety requirements in vendor engagements
Contribute to budget planning, cost transparency, savings identification, and financial forecasting for patient support services
Monitor supplier performance, support issue resolution, and enable continuous improvement across patient programs, in support of the Vendor Management Team.
Maintain awareness of market dynamics, emerging vendor capabilities, and innovative solutions relevant to patient support delivery, through regular market analysis reports to bring external insights to the team.
Qualifications & Experience
Bachelor's degree required; advanced degree or professional certifications (e.g., procurement, supply chain) preferred
Experience in strategic sourcing, procurement, or category management within the pharmaceutical, biotech, or healthcare industry
Demonstrated experience sourcing complex services in regulated environments, ideally related to patient support, healthcare services, or life sciences operations
Strong understanding of vendor management, contracting, and cross‐functional collaboration
Ability to balance cost, risk, compliance, and patient experience considerations in sourcing decisions
Strong analytical, negotiation, and stakeholder management skills
Skills Desired
Internal And External Customer Needs Analysis & Satisfaction Studies, Negotiating, Root Cause Analysis And Problem-Solving, Vendor Management

📌 Sourcing Manager Us Patient Support Programs (Xico)
🏢 Novartis
📍 Xico