Career Area:
Human Resources
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Definition
Supports the business by executing HR customer service and higher complexity administrative duties
analyzing data and gathering relevant information
and
accompanying
projects related to Human Resources processes, using the Power Platform to ensure that the HR area has
accurate
and
timely
information to address challenges and improve operational efficiency.
What you
will do
Contributes to operational excellence in HR by efficiently and accurately executing processes related to employment compliance, payroll, absence management, time tracking, benefits administration, and employee data management.
Provides
an excellent
service experience when executing employee-facing processes.
Develops
expertise
across HR operational process areas and supports the identification, assessment, and implementation of continuous improvement digital opportunities.
Supports the maintenance of an HR Operations knowledge database and the gathering and reporting of HR operational metrics.
Degree Requirement
A university degree in Engineering, Systems, Software Development, or a related career,



or be in the last semester with practical knowledge in technological platforms and programming languages
English
Intermediate
Skills you will have
Information Capture
:
Knowledge of the methods,
channels
and processes to obtain needed information
like Microsoft forms,
Power Apps,
SharePoint
Lists
and expert to use tools of collaboration
like T
eams, SharePoint, OneDrive
Service Excellence
:
Demonstrates
strong Service Excellence through active listening, the use of techniques to clarify customer needs (including open- and closed-ended questioning), and professional written communication across channels such as email
and Microsoft Teams.
M
anages service requests by properly logging, categorizing, prioritizing, and closing tickets.
Ensures
compliance with SLAs and provides
timely
and proactive follow-up to deliver an exceptional service experience.
Decision Making and Critical Thinking
:
Demonstrates
the ability to define problems
,
analyzing
root causes, evaluating alternatives using structured methods (e.g., cost–benefit, prioritization matrices), and assessing risks. Uses data and key HR metrics to make informed, evidence
‐
based decisions and applies tools such as Excel,



Power BI.
Human Resources Consulting
:
knowledge across the employee lifecycle and HR operations, including hiring, onboarding, employee movements, absences, disciplinary actions, and offboarding.
Effectively uses and explains HR tools such as HCM systems (Workday, SAP SuccessFactors, Oracle HCM), basic People Analytics.
Top Candidates will also have
Certifications: Microsoft Power Platform (Power BI, Power Apps, Share Point Lists, Python, Power Query)
Additional Information
Location of the post: Santa Catarina, Actual León.
This position
requires
10% travel
Working hours: Monday to Friday.
Final details
Please
frequently
check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
The Caterpillar Code of Conduct states that we will select and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation,
age
or disability. In this
company
we do not request pregnancy tests, nor HIV tests as requirements for employment entry,
permanence,
or promotion.
Posting Dates:
March 2, **** - March 8, ****
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our
Talent Community
.

📌 Technology Partner Hr (Santa Catarina)
🏢 Caterpillar
📍 Santa Catarina