We are seeking a Lead Follow-Up Specialist to support our sales and admissions efforts by following up with inbound leads and coordinating tours with our assisted living communities. This role is focused on timely, empathetic, and well-documented communication with prospective residents and their families, many of whom are navigating sensitive healthcare-related decisions. The idóneo candidate is highly organized, detail-oriented, and comfortable handling a high volume of follow-up through phone, email, and text.
Key Responsibilities
Follow up with inbound leads generated through the CRM and other channels
Contact prospects via phone calls, emails, and text messages to provide information and guide next steps
Schedule and coordinate community tours with branch teams
Accurately document all interactions, updates, and outcomes in the CRM (VIA)
Maintain organized and up-to-date lead records, ensuring data accuracy and completeness
Ensure timely follow-up and adherence to internal service level expectations
Communicate professionally and empathetically with families considering assisted living options
Collaborate closely with sales and admissions teams to ensure a smooth handoff and consistent experience
Identify and escalate any issues or questions that require additional support
Advanced English proficiency (spoken and written)
Experience working with US-based clients or customers
Previous experience in lead follow-up, inside sales, customer service, or a similar client-facing role
Hands-on experience using CRM systems (HubSpot, Salesforce, Zoho,



or similar platforms); experience with proprietary CRMs is a plus
Strong attention to detail and ability to manage multiple leads simultaneously
Excellent communication and interpersonal skills, with a high level of empathy
Comfortable handling frequent phone-based interactions
Preferred Qualifications
Experience scheduling appointments, tours, or consultations
Background in service-oriented or customer-centric environments
Familiarity with text-based customer outreach tools
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Christmas Bonus
: 30 days, to be paid in December.
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Major Medical Expense Insurance
: Coverage up to $20,000,****** MXN.
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Minor Medical Insurance
: VRIM membership with special discounts on doctor's appointments and accident reimbursements.
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Dental Insurance
: Always smile with confidence!
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Life Insurance
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Vacation Days
: 12 vacation days.
+ ?
Floating Holidays
: 3
? Cell Phone Reimbursement & Transportation Subsidy.
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Hybrid Scheme
: Enjoy the best of both worlds, remote and in-office work.
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Multicultural Exposure
: Work with operations within Mexico and the United States.
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MezTal Internal Events
: Strike a healthy balance between your professional and personal goals.
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Exclusive Discounts
: Benefits with different companies for being part of MezTal.
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Academic Agreements
: Access to national universities and language schools.
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Career Growth
: We will search for the best conditions for progressing in your career.

📌 Lead Follow-Up Specialist (Hybrid - Guadalajara, Jalisco)
🏢 FlexTal Staffing
📍 Guadalajara