We're looking for a Business Analyst to join our Delivery Platform, responsible for delivering Plata cards and banking products directly to customers. This role focuses on the Ambassadors direction — our frontline employees who deliver products and consult clients. Ambassadors work daily with a mobile application that supports the full delivery flow (meetings, routes, deliveries), while operations teams manage distribution, routing, and workload through a backoffice system. This is a business- and operations-heavy role with strong exposure to product development. You'll work closely with operations, product, analytics, and engineering to build scalable processes, improve efficiency, and support large operational teams.
Challenges that await you:
Own and develop business and operational processes for the
Ambassadors
direction.
Work deeply with the
Ambassador mobile application
:
define and improve
end-to-end delivery flows
ranslate operational needs into
product requirements
Participate in the development of
Ambassador support tools
from idea to implementation.
Design
interfaces and solutions within internal systems
.
Participate in
team development
, including operational regulations and motivation systems.
Work with the
backoffice system
:
meeting distribution
route planning
workload allocation across ambassadors
Design, document, and maintain
operational regulations, workflows, and standards
.
Partner closely with
operations managers and field teams
to understand real-world challenges and validate solutions.
Critically assess incoming requests, identify
root causes of problems
,



and challenge initial assumptions when necessary.
Own and manage the
business backlog
: collect requests, structure them, prioritize, and plan delivery.
Write
clear and structured requirements
for development teams.
Define tasks, track progress, and
control delivery timelines
.
Work with
product analysts
to define business and operational metrics, track performance, and measure the impact of changes.
Monitor and improve
key metrics
related to delivery efficiency, productivity, and quality.
Collaborate cross-functionally with
Product Managers, Engineers, Analysts, and Operations stakeholders
.
What makes you a great fit:
2 years of experience as a Business Analyst / Project Manager / Product Manager
Strong business mindset with hands-on experience in operational environments
Proven ability to work with business and product metrics, define KPIs, and use data for decision-making
Experience collaborating with product analysts and translating insights into actionable changes
Excellent communication skills — confident working with large operational teams and senior stakeholders
Strong critical thinking: ability to question inputs, identify inconsistencies, and focus on real problems




High level of structure and organization — comfortable managing complex processes and multiple streams of work
Experience in task decomposition, prioritization, and deadline control
Ability to write clear, structured requirements and work effectively with engineering teams
Strong stakeholder management and expectation-setting skills
English level B2 or higher
Your bonus skills:
Experience in
Contact Centers / Telesales / Customer Support / Customer Care / Delivery / Operations
Experience working in
large operational organizations with significant frontline staff
, such as:
delivery services
logistics or warehouses
couriers or drivers (marketplaces, fintech, e-commerce)
Experience
building or improving internal tools
for operational teams.
Experience or understanding of
people management, motivation systems, or operational leadership
.
Our ways of working:
Innovative Spirit:
A commitment to creativity and groundbreaking solutions
Honest Feedback:
valuing open, transparent communication
Supportive Team:
a strong, collaborative community
Celebrating Achievements:
recognizing our wins together
High-Tech Environment:
a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
Relocation support
to Mexico with assistance for the employee and their family
Adaptable work
from one of our offices or remote
Healthcare Coverage
Education Budget:
Language lessons, professional training and certifications
Wellness Budget:
Mental health and fitness activity reimbursements
Vacation policy:
20 days of annual leave and paid sick leave

📌 Business Analyst Junior+ [Origination Delivery] (México)
🏢 Plata Card
📍 México