No Relocation Assistance Offered
Job Number #****** - San Jose Iturbide, Guanajuato, Mexico
Who We Are
Colgate-Palmolive Company is a integral consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
Brief introduction - Role Summary/Purpose:
The position will serve as the critical link between our transport planning, carrier base and all activities related with Recurso Confiable (RControl ́s bunker) ensuring flawless execution in transport operations. This role is instrumental in minimizing logistics costs, maximizing On-Time Performance (at origin & at destination) and transforming operational incidents into structured opportunities for continuous service improvement, being responsible for full ownership from End to end Track and trace governance.
Responsibilities:
BUSINESS CONTINUITY
Invoicing visibility (Pending report)
: Manage the accurate reporting of tonnage or volume pending to be invoiced in accordance to WH capacity and inform the stakeholders into the company. In charge of leading any update/correction to the tool .
Lead Visibility (from shipment plan until delivery):
Own the real-time tracking and visibility of all customer and DC shipments from booking to delivery
.In charge of delivering automated dashboards allowing to make preventing decisions.
Risk visibility
: Responsible for Identifying any risk for shipments departure and managing the mitigation of it creating action plans. In charge to inform (
CDT, OTI & CBS transport departments)
through RControl the risks observed.
Incident management:
Audit and control all in-transit incidents and spends (e.g., delays, breakdow
ns, rejections,



wea
ther-related alerts) to ensure resolution and alignment with carriers. Direct contact con CDT, OTI & CBS transport departments.
Delivery Cycle:
Coordinate and audit processes to ensure timely and accurate closure of shipments.
OPERATIONAL
Escalation Management:
Define and execute a clear, documented escalation matrix for critical service failures to ensure key stakeholders
(
CDT, OTI, CBS transport, WH departments) are informed and corrective actions are launched promptly.
Cross dock shipments
: Define the rules for cross docking modality delivering short lead times, truck utilization and cost benefit. In charge of elaborate the cross dock shipment plan.
Root Cause Analysis (RCA):
Verify with RControl the detailed Root Cause Analysis (RCA) on all claims, rejections, and incidents, accurately defining and logging reason codes to drive preventative measures.
Claims Closure
: Manage carrier claims end-to-end, from initial submission and necessary evidence collection until final financial settlement and closure.
CONTROL COST
Budget control (Accessorial Costs)
: Execute strict control over the budget for accessorial fees (detention, demurrage, rejections, cross-dock, re-delivery, handlings and others)
Expense approval and validation
:
Serve as the financial approver of all accessorial expenses through established rates and supporting documentation to prevent over-billing.
Cost Improvement:
Drive annual budget improvements by conducting proactive analysis of accessorial spend to identify root causes and implement strategic changes to eliminate non-compliant or avoidable costs.
Financial Settlement & Carrier Compliance:
Oversee freight release and monthly reconciliation of incident payments




REPORTS & KPI
On Time
: Full commitment to achieve on time at 98%
Accessorials record:
Maintain an accurate record of accessorials approved and manage it through an internal number for following.
Compliance, Audit & KPI Reporting:
Address internal and external audit requirements, manage the service quality of the tracking vendor (Recurso Confiable). Support, publish and update KPIs in Domo
Required Qualifications:
Bachelor's degree in Engineering, Supply Chain, Logistics, or Business Administration.
3+ years experience in Transportation Operations or Freight Management, preferably in high-volume environments.
Project Management skills
Proven proficiency in SAP (Modules SD, MM) and advanced Excel/Google Sheets capabilities.
Demonstrable experience managing operational KPIs and conducting Root Cause Analysis.
Ability to create/maintain SOP
English proficiency 90%
Preferred Qualifications:
Leadership
Effective Communication
Service, Collaborative Mindset and Attitude
Analytical Skills to Make Data Driven Decisions
Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this
request form
should you require accommodation.
#LI-Hybrid

📌 Operations Transport Coordinator (México)
🏢 Colgate
📍 México