Role Summary
The
Delivery Operations Associate Manager
is responsible for leading and ensuring the effective end‐to‐end execution of
Order to Cash (OTC)
processes, combining strong operational expertise, team leadership, and a client‐delivery focus.
This role involves managing small to mid‐sized teams, solving moderately complex problems, ensuring
SLA compliance
, and actively participating in
continuous improvement and process transformation initiatives
.
What will you do in this role?
You will be aligned with the
Finance Operations
vertical, contributing to financial outcomes through:
End‐to‐end management of the
Order to Cash
process, including:
Order Management
Credit Management
Billing / Invoicing
Cash Application
Collections
Customer Master
Analysis of operational data, reconciliations, and financial reporting.
Optimization of
working capital
, providing real‐time visibility into revenue flow and cash flow.
Ensuring compliance with
SLAs and operational metrics
agreed with the client.
Identification and resolution of
moderately complex operational issues
.
Driving
process transformation, standardization, and continuous improvement initiatives
.
Roles and Responsibilities
Analyze and resolve moderately complex operational issues.
Create new solutions by leveraging and adapting existing methods and procedures.
Understand the strategic direction defined by senior management and translate it into clear team objectives.
Communicate goals, deliverables, and changes effectively.
Interact primarily with the direct supervisor, as well as with peers and management levels at the client and within Accenture.




Make decisions that directly impact the team and, occasionally, other teams.
Act as an
individual contributor
and/or lead small teams or work efforts.
Manage
mid‐sized teams
(approximately
5 to 20 FTEs
), including performance tracking and team development.
What are we looking for?
Education
Professional graduate (Bachelor's Degree).
Experience
10 to 14 years
of experience in
Order to Cash (OTC)
or Finance Operations.
Proven experience leading operational teams.
Experience interacting with clients and key stakeholders.
Technical Knowledge
Strong knowledge of OTC processes, including:
Billing
Cash Applications
Customer Master
Collections
Experience with the following tools is preferred:
SAP
Salesforce
ServiceNow
Languages
English:
C1
Spanish:
C2
Key Skills
Operational team leadership.
Strong analytical skills and problem‐solving ability.
High attention to detail and strong organizational skills.
Ability to work in fast‐paced, dynamic environments.
Excellent verbal and written communication skills.
Ability to manage multiple tasks or projects simultaneously.
Strong focus on
continuous improvement and process transformation
.
Location: Monterrey
About Accenture
Accenture is a leading global professional services company that helps the world's leading businesses,



governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and general delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at

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📌 Delivery Operations Associate Manager (Xico)
🏢 Accenture
📍 Xico