Collections & Legal Coordinator (Multifamily Property Management)✨

Position Overview

- Job Type: Full-Time (Monday to Friday)
- Work Location: Versátil (Remote or In-Office – to be finalized during the interview process)

About the Role

We are seeking a highly organized, detail-oriented, and proactive Collections & Legal Coordinator to support our growing US multifamily property management team. In this role, you will be the bridge between our residents, on-site managers, and legal teams. You will manage delinquent accounts, coordinate the eviction process, and provide essential administrative support to ensure timely collections and full legal compliance.

If you have a strong background in property management, excellent communication skills in English, and experience handling sensitive collections or legal timelines, this high-trust position is for you!

Key Responsibilities & Duties

- Delinquency Management: Proactively contact residents regarding outstanding balances via phone, email, and text. Monitor delinquency reports daily to flag unpaid accounts.
- Legal Coordination: Coordinate and schedule evictions with attorneys, local courts, and on-site property teams. Prepare, review, and submit necessary legal documentation related to collections and evictions.
- Record Keeping & Systems: Maintain accurate, real-time records in Yardi and update resident account notes with high precision.
- Payment Agreements: Negotiate and track payment agreements, ensuring rigorous follow-up on broken promises to pay.
- Internal Communication: Keep on-site property managers fully updated regarding delinquent accounts,



payment statuses, and ongoing legal actions.
- Reporting & Administration: Generate weekly/monthly collection and legal status reports. Assist with general administrative tasks, document management, lease renewals, and other operational support as assigned.

Qualifications & Requirements

- Language: Professional English proficiency is 100% mandatory (written and spoken) for communicating with US-based residents, attorneys, and teams.
- Experience Preferred:
- Prior experience in collections, accounts receivable, or legal administrative support.
- Experience within the US Property Management (Multifamily) industry is highly preferred.
- Software Tech Stack:
- Strong familiarity with Yardi (or similar property management software like RealPage or AppFolio) is highly beneficial.
- Proficiency in Excel/Google Sheets and document management systems.
- Core Competencies: Empathy paired with firmness, excellent negotiation skills, strict attention to detail, and the ability to manage strict legal deadlines independently.

What We Offer

- Flexible Work Model: Open to remote or in-office setups based on interview evaluation.
- Direct exposure to international corporate operations in the US real estate industry.
- A stable, professional, and collaborative work environment under the support of SmartPro Connect.

Job Type: Full-time

Pay: $30,000.00 per month

Experience:

- Yardi: 1 year (Preferred)
- Rent Cafe: 1 year (Preferred)
- Section 8 housing: 1 year (Preferred)

Language:

- English (Required)

Work Location: Hybrid remote in 06600, Juárez, CDMX

📌 Collections legal coordinator (México)
🏢 Smart Pro Connect
📍 México