Customer Service Representative

Customer Service Representative

Humach

Remote, Ciudad Acuña, Coahuila De Zaragoza, Mexico

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Non-Negotiable

Location

About the Company

1840 & Company is a general leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

About the Job

Customer Service Representative – Full Time Position Only Hours of Operation: Monday through Friday 8:00 am to 6:00 pm central standard time.

Job Overview

- Employment Type:

Full-Time Independent Contractor

- Department:

Customer Service/Support

- Job Level:

Entry Level

Education & Experience

- Years Of Experience:

1 Year

- Business Model:

E-Commerce

SaaS (Software As A Service)

- Minimum Education Level:

- Qualification:

None

Skills

- Tools/Platforms:

HubSpot

Cst/M3

Shopify

Connex.Ai

Crm / Customer Management Tools

Email Tools (Gmail/Outlook)

Dialer / Phone Systems

Calendar Tools

- Additional Skills:

None

- Common Methodologies/Frameworks:

Customer Support Workflow Management

Issue Resolution & Escalation Handling

Crm Utilization & Case Tracking

Order Management & Fulfillment

E-Commerce Catalog Management

- Additional Skills:

None

- General Skills:

Customer Relationship Management (CRM)

Customer Feedback Analysis

- Additional Skills:

None

- Soft Skills:

Collaboration

Communication

Conflict Resolution





Team Collaboration

- Additional Skills:

None

Requirements

- Technological Requirements:

- Language:

English

- Location:

Mexico

Responsibilities

- Customer Service Agents will handle order entry and resolution with precision and professionalism.
- Responsibilities include responding promptly to inquiries, providing accurate product and order information, and resolving issues related to returns, warranties, and general questions. Agents will utilize key systems such as CST/M3 for order management, Shopify for e-commerce processing, and Hubspot and Connex.ai for CRM and escalation handling.
- Success in this role requires attention to detail, strong collaboration with internal teams for escalations, and a commitment to capturing feedback to drive continuous improvement.
- Customer Service Representatives are required to effectively manage their time. They should regularly review their calendars on a daily, weekly, and monthly basis to strategically prioritize their tasks and optimize their schedules.
- Customer Service Representatives are expected to communicate professionally, clearly, and effectively with customers and clients, both written and verbal communication.




- Customer Service Representatives must use proper grammar, punctuation, and spelling, and be able to articulate situational details effectively in their writing.

Qualifications:

- English proficiency level - C1
- At least (6) months experience in customer service role, 1 year preferred
- Excellent telephone etiquette and ability to speak confidently and persuasively with customers.
- Proven written communication skills including accurate spelling, proper grammar, and ability to express complex situations in writing.
- Strong prioritizations skills, adept at managing assignments and deadlines. Flexibility is key, as they should be able to adapt and address the most urgent tasks efficiently.
- Ability to work independently
- Basic computer and keyboarding skills
- Knowledge of internet and e-mail required
- Typing Skills (20 WPM+)
- Exceptional attention to detail, strong critical thinking abilities, and proficient problem-solving skills
- Excel both as a team player and strong individual performer. Team-oriented who actively share best practices with their colleagues, fostering a collaborative and supportive work environment.

Training Expectations:

- Customer Service Representatives will receive 8 days of classroom training followed by 5 days of nesting. Agents must graduate classroom training and complete 5 days of nesting to be paid for new hire classroom training.

Working Hours

- Monday:

8 A.M. - 6 P.M.

- Tuesday:

8 A.M. - 6 P.M.

- Wednesday:

8 A.M. - 6 P.M.

- Thursday:

8 A.M. - 6 P.M.

- Friday:

8 A.M. - 6 P.M.

📌 Customer Service Representative (México)
🏢 1840
📍 México