Key responsibilities include:

- Managing the transactions required to complete the hire process of LATAM TE employees.

- Receives queries via telephone and case management ticketing system.

- Conducts necessary classification, manages inquiries in case management system, documents and maintains accurate records and transfers inquiries to other parties within HR Services or outside of HR Services (HRBP/HRSP, COEs) as required.

- Maintains and ensures all tickets, workflows and queries are addressed based on customer service level agreement (SLA)

- Identifies and escalates priority issues and routes to appropriate team for quick resolution.

- Partners with HR Services general regional teams as appropriate on cross regional activities and projects.

- Diagnoses problems and coordinate resolution across stakeholders, including HRBP/HRSP, COEs and others.

- Follows up on inquiries to ensure timely and accurate response and resolution to all requests

- Solves problems that are unstructured and that may require conceptual critical thinking.

- Provides solutions to inquiries that are often non-standard/non-routine and require some clarification and deep thinking.

- Identifies and implements continuous process improvements to enhance service delivery.

- Utilizes the knowledge base to assist with transactions and customer inquiry resolution.

- Works with Content Management team to develop and update desktop procedures, scripts, FAQs,



job aids to ensure a consistent experience for customers.

- Adheres to HR Services metrics as determined by HR Services Leadership.

- Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.

- Ensures compliance with all relevant quality and statutory policies, procedures, and controls in the region

- to guarantee employee adherence and legislative compliance.

What your background should look like:

- Bachelor’s degree preferred (or equivalent).
- Fluent level of English (Excellent oral and written communication skills).
- Ability to communicate effectively to a variety of audiences.
- Please submit your resume in English
- Detail oriented and results driven.
- Self-learner mindset and curious.
- Ability to manage priorities against tight deadlines.
- Effective problem-solving skills.
- Strong customer service orientation.
- Proficient with MS Office, especially with Excel (Dynamic Tables)
- Familiarity with SharePoint or other Knowledge Management System

#LI-Onsite

Location: Hermosillo, Sonora.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Job Locations:

BLVD INDUSTRIAL NORTE #23 Y BLVD SOLIDARIDAD
HERMOSILLO SONORA, Sonora 83118
Mexico

Posting City: HERMOSILLO SONORA

Job Country: Mexico

Travel Required: None

Requisition ID: 156553

Workplace Type: Hybrid

External Careers Page: Human Resources

📌 HR SERVICES ANALYST I (México)
🏢 TE Connectivity
📍 México