Location: Guadalajara, Jalisco, Mexico (100% On-Site)
Schedule: Full-time | 5 days per week | In-office
Monthly Salary: $13,000 to $17,000 MXN (based on English level and experience)
English Level Required: Advanced or Fluent
Position Overview
We are currently hiring a Bilingual Intake Specialist for an on-site position in Guadalajara. This role is adecuado for professionals with strong English skills who enjoy client communication, structured processes, and administrative work in a fast-paced environment.
You will be the first point of contact for clients of U.S.-based law firms, helping guide conversations, gather important information, and ensure a smooth intake process.
Important: This is a fully on-site position in Guadalajara. Remote or hybrid work is not available.
Key Responsibilities
- Answer inbound calls in English and Spanish in a professional and friendly manner
- Conduct intake interviews and gather accurate client and case information
- Provide a positive first impression for clients seeking legal assistance
- Enter and update information in CRM and intake systems with attention to detail
- Support administrative tasks related to the intake process
- Follow established workflows and internal procedures
- Maintain confidentiality and professionalism at all times
- Collaborate with team members to support daily operations
- Navigate multiple systems while managing calls and data entry
Requirements
- Advanced or fluent English, spoken and written
- Spanish proficiency
- Strong communication and interpersonal skills
- Good attention to detail and organization
- Comfortable using computer systems and learning new tools
- Ability to work in a structured, fast-paced environment
- Availability to work on-site in Guadalajara
Preferred Experience
- Experience in customer service, intake, or administrative roles
- Experience handling calls or client communication
- Familiarity with CRM systems or data entry
- Experience working with U.S.-based clients or companies
Required Documentation
Applicants must be able to provide the following:
- RFC
- Constancia de Situación Fiscal (2025)
- CURP
- NSS
- Valid government-issued ID
- Proof of address
What We Offer
- Stable, full-time on-site position in Guadalajara
- Competitive salary from $13,000 to $17,000 MXN
- Structured training and clear processes
- Supportive and professional team environment
- Opportunities for growth within the company
- Consistent 5-day workweek
Apply Now
If you have strong English skills and are interested in a professional role supporting U.S.-based clients, we encourage you to apply.
Job Type: Full-time
Pay: $13,000.00 - $17,000.00 per month
Application Question(s):
- Please confirm your email and phone number
- Do you live inside ZMG?