Seeking Experienced L3 Production Support Engineers for Exciting Remote Projects in Guadalajara and Mexico City

We are looking for skilled L3 Production Support Engineers with a minimum of 3 years of relevant L3 Production Support experience to join a dynamic team within a leading integral organization. This role involves providing advanced production support, resolving complex L3 issues, implementing code fixes, performing root cause analysis, and contributing to the continuous improvement of Java-based applications and enterprise platforms.

Key Responsibilities:

- Provide L3 production support and resolve complex production issues through detailed analysis.

- Troubleshoot incidents, implement code fixes, and perform rigorous testing.

- Support Java applications and production servers running on cutting-edge platforms.

- Perform Root Cause Analysis (RCA) and implement corrective actions.

- Collaborate with development teams to improve application stability and performance.

- Develop new functionalities that support evolving business requirements.

- Automate provisioning and access management processes.

- Participate in requirements gathering, design discussions, and implementation alongside cross-functional teams.

- Contribute to continuous improvement and continuous delivery initiatives.

Technical Skills Required:

With 3+ years of experience as an L3 Production Support Engineer,



you should be proficient in the following technologies:

- Strong hands-on experience with Core Java

- Experience working on Java technology stack projects

- Strong knowledge of SQL

- Experience with Splunk for debugging and log analysis

- Experience using Git

- Hands-on experience with ServiceNow and workflow processes

- Experience with AWS (preferred)

- Experience performing L3 Production Support

- Ability to successfully complete a CoderPad coding assessment

Qualifications:

- Bachelor's degree or higher.

- 6–9 years of overall software development experience.

- Fluent in English (Advanced – C1/C2).

- Strong communication, leadership, teamwork, empathy, and commitment.

- Understanding of Agile methodologies is a plus.

- AWS Certification is an advantage.

Location & Schedule:

- Remote position.

- Preferred candidates located in Guadalajara or Mexico City

- Monday to Friday, 09:00 – 18:00.

- Advanced English skills are mandatory.

- Only candidates currently residing in Mexico will be considered.

Benefits:

- Attractive Salary + Premium Benefits
- Performance bonuses, grocery coupons, and savings are found.
- Aguinaldo, premium vacations, and vacations paid
- SGMM Medical insurance, family, and Life insurance.

Candidates must include their compensation expectations in their applications and resumes in English.

Interested? Apply now through this link:

📌 Production Support Engineers - 2832 (México)
🏢 Xideral
📍 México