Position SummaryFinance Operations I (Collector I) is responsible for supporting Accounts Receivable and collections activities by managing customer accounts, reducing delinquent balances, and ensuring timely payment of outstanding invoices. This role serves as a key liaison between customers, sales, billing, and finance teams to resolve payment issues while maintaining positive customer relationships. Collector I performs account analysis, follows established collection procedures, and supports the organization's cash flow objectives.Key Responsibilities- Manage a portfolio of customer accounts and monitor aging balances.- Contact customers via phone, email, and other communication methods regarding past-due invoices.- Research, identify, and resolve payment disputes, billing discrepancies, and account issues.- Document all collection activities and customer interactions within the appropriate systems.- Collaborate with billing, sales, customer service, and operations teams to expedite payment resolution.- Review account aging reports and prioritize collection efforts based on risk and delinquency status.- Negotiate payment arrangements within company guidelines.- Process and apply customer payments as required.- Maintain accurate customer account records and support documentation.- Escalate unresolved issues or high-risk accounts to management when necessary.- Support month-end closing activities related to Accounts Receivable.- Ensure compliance with company policies, financial controls,



and applicable regulatory requirements.- Meet established collection, aging, and cash application performance targets.Required Qualifications- Associate's or bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred.- 1–2 years of experience in collections, accounts receivable, customer service, or finance operations.- Basic understanding of Accounts Receivable and collection processes.- Strong verbal and written communication skills.- Ability to build professional customer relationships while effectively managing delinquent accounts.- Proficiency with Microsoft Office, particularly Excel.- Strong analytical and problem-solving skills.- Excellent organization, attention to detail, and time-management abilities.- Ability to work independently and within a team environment.- Customer-focused mindset with strong professionalism.Preferred Qualifications- Experience with ERP, billing, or collections systems.- Exposure to financial reporting and account reconciliation processes.- Knowledge of commercial collections and dispute management.- Experience supporting large enterprise customers.- Intermediate Excel skills, including Pivot Tables and VLOOKUPs.We offer- Base salary between 25.000 & 26,000 mxn pesos per month- Major Medical Expense Plan- Life insurance- Saving fund: 10% of your base salary- Christmas bonus averaging 30 days' pay for every year- Grocery & Restaurant vouchers*If you are interested, please send your resume in English

📌 Accounts Receivable And Collections Specialist (Nezahualcóyotl)
🏢 Confidential
📍 Nezahualcóyotl