Work from Home – Must live in Monterrey, N.L.

Cover Desk Mexico is looking for bilingual professionals in Monterrey to support U.S. insurance agencies as Virtual Assistants. If you enjoy helping customers, working in a professional environment, and using your English skills daily, we would love to hear from you.

- Work from home
- Monday – Friday schedule (weekends off)
- Monthly pay: $17,350 – $17,860 MXN (before taxes) + bonus eligibility

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What You’ll Get

- Full-time position (40 hours per week)
- Monday–Friday schedule — weekends off
- Competitive monthly pay: $17,350–$17,860 MXN
- Monthly Internet & Electricity Work-From-Home allowance
- One-time ergonomic chair benefit
- Paid training
- Company-issued computer and equipment
- Vacation days + 8 U.S. holidays
- Vacation premium & Aguinaldo
- Full benefits under Mexican Labor Law

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What You’ll Do

As a Bilingual Customer Service Representative / Virtual Assistant, you will support a U.S.-based insurance agency by providing excellent customer service and administrative support.

Your responsibilities will include:

- Handling inbound calls from U.S. insurance customers
- Assisting with customer service requests and basic policy support
- Transferring calls to licensed agents when necessary
- Supporting back-office tasks and documentation
- Using multiple systems and tools to assist customers
- Collaborating with U.S.-based teams

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Who We’re Looking For

We are looking for motivated bilingual professionals who:

- Communicate confidently in English and Spanish
- Enjoy helping customers and solving problems




- Are comfortable multitasking in a fast-paced environment
- Have a positive attitude and strong teamwork skills

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Role Requirements

- Bachelor’s degree (REQUIRED)
- at least 3 years of experience (BPO, customer service, or insurance preferred)
- Strong English communication skills (spoken and written)
- Stable high-speed internet (50 Mbps or higher)
- Backup internet recommended
- Reliable electricity and personal mobile phone
- Private and quiet workspace at home
- Must reside in the Monterrey metropolitan area
- Available for immediate hiring

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Languages

- English (Required)
- Spanish (Required)

Ready to grow your career with a company that values your skills and celebrates your success?

Join Cover Desk Mexico today!

Job Type: Full-time

Pay: $17,350.00 - $17,860.00 per month

Application Question(s):

- Do you have at least 50 mbps high speed internet at home?
- Have you been referred by a current Cover Desk employee? if Yes, Please indicate the name.
- Do you have an American social security number, American visa, or a green card?
- Are you located in Monterrey, N. L.? If not, Which city are you from?
- Do you have experience in insurance, customer service, or call centers?
- Please provide 2-3 references person from your previous job:

Name:
Position:
Contact no. :
Email Address:

- Please indicate your contact no. where we can contact you.
- Kindly share your availability for interview from Monday - Friday, 9am-4pm MX CST.

Education:

- Bachelor's (Preferred)

Work Location: Remote

📌 WFH – Insurance Support | Monterrey Residents Only - Bilingual Customer Service Representative (México)
🏢 Cover Desk Mexico
📍 México