Customer Service Reps are at the forefront of a fast-paced strategic environment. Our customers require individuals who think strategically and plan ahead of rapidly changing situations while maintaining a positive team oriented attitude. Customer Service Reps must be organized, engaged with the team and a strong, results-driven, work ethic.

What you’ll be doing:

- Soliciting and acquiring daily, weekly, and monthly freight

- Accurately booking orders and entering data in the system

- Developing and maintaining strong customer relationships

- Maintaining freight commitments using system tools

- Communication with the customer on load changes, status updates, and late load notice. Document communication events.

- Track freight to proactively seek out issues that may cause late deliveries and ability to coordinate plans to swap to save on-time delivery.

- Quickly and effectively problem solve issues.

- Strong follow through and ability to frequently update customers on high profile loads.

- Ability to multi-task while maintaining organization.

- Update customers on availability of equipment.

- Escalate issues to management. · Documentation of customer operating procedures





What we require:

- Requires strong phone and interpersonal skills

- Excellent customer service and a pro-active mind set

- Strong, results-driven, work ethic

- Prior transportation experience preferred

- Proficient understanding of Microsoft Excel, Word, Powerpoint, and Outlook

- Demonstrated skill in management of large account relationships

- Ability to de-escalate upset customers, understanding the process of listening, showing sympathy, offering solutions, and closure

- Ability to communicate in detail and ability to recognize what detail is important to each specific customer

Benefits:

- Mexican Law Benefits

- Food coupons $600°°MXN

- Weekend bonus

- Mayor Medical Insurance

- Punctuality bonus

- Savings funds

Weekly and yearly pay estimates are based on 1+ years of experience. For Pay Disclaimer visit: https://www.crengland.com/pay-disclaimer/. For Privacy Policy visit: https://www.crengland.com/privacy-policy/

To find a full list of available positions visit: https://jobs.dayforcehcm.com/en-US/crengland/MEXClientCareerSite

📌 Customer Service Representative (México)
🏢 C.R. England
📍 México