About StrapsCo

StrapsCo is a leading e-commerce company specializing in high-quality watch straps and accessories. We proudly serve customers across North America and internationally, offering an extensive product selection backed by exceptional customer service.

As we continue to grow, we are looking for a reliable, detail-oriented Customer Service Agent with e-commerce experience to join our remote team.

Job Overview

We are seeking a Customer Service Agent who is passionate about creating excellent customer experiences and has experience supporting customers in an e-commerce environment.

This role focuses primarily on providing customer support through email, with occasional outbound phone calls when necessary to resolve customer issues. The adecuado candidate understands the importance of both pre-purchase and post-purchase customer support, including answering product questions, assisting with orders, resolving issues, and ensuring customer satisfaction.

The successful candidate will be fluent in English, highly organized, tech-savvy, and comfortable working independently in a remote environment.

Important:
Sales experience does not qualify as customer service experience for this position. We are specifically looking for candidates who have experience directly assisting customers by handling inquiries, resolving concerns, processing requests, managing order-related issues, and providing ongoing support before and after a purchase.

Key Responsibilities

- Develop a strong understanding of our products to effectively assist customers.
- Provide professional, timely customer support via email by assisting customers with product questions, order inquiries, returns, exchanges, and other post-purchase concerns.
- Make outbound phone calls when required to resolve specific customer issues.
- Investigate order, shipping, payment, and product-related issues and provide appropriate solutions.




- Handle customer complaints with empathy, professionalism, and attention to detail.
- Identify recurring or priority issues and escalate them when necessary.
- Proactively request reviews from satisfied customers.

Qualifications & Skills

- Fluent in English (written and spoken) with strong communication skills.
- Minimum 1 year of customer service experience in an e-commerce environment.
- Experience supporting customers through email, handling customer inquiries, order issues, returns/exchanges, and problem resolution.
- Strong problem-solving skills and ability to remain professional in challenging situations.
- Comfortable providing customer service by phone calls.
- Experience using CRM systems, email platforms, and online support tools.
- Strong attention to detail with excellent organization and time-management skills.
- Self-motivated and able to work independently in a remote environment, with a reliable internet connection and a dedicated workspace required.

Why Join StrapsCo?

- Competitive salary with performance-based incentives.
- Fully remote position.
- Opportunities for growth within a fast-growing e-commerce company.
- Supportive, collaborative, and friendly team culture.

How to Apply (Important – Please Read Carefully)

To be considered for this position:

- Email your application to: [email protected]
- Include:
- Your resume
- A cover letter explaining your e-commerce customer service experience and why you would be a great fit for StrapsCo.

Important

Applications submitted directly through Indeed will not be reviewed, and we will not respond to applications sent through Indeed. Only candidates who follow the email application process will be considered.

If you have experience supporting e-commerce customers and enjoy solving problems while creating great customer experiences, we would love to hear from you!

Job Types: Full-time, Permanent

Pay: From $20,000.00 per month

Work Location: Remote

📌 Customer Service Representative for E-Commerce Website (México)
🏢 StrapsCo
📍 México