About us

At GBS International, Inc., top performers are truly rewarded. Our Cancún-based 100% On-Site office provides premium service experiences to international guests and members. We are seeking Call Center professionals who prioritize career longevity, high-level sales and customer service performance, and are ready to transition into a stable, sustainable business model in the luxury vacation industry.

We Offer

- True Stability: Year-round, non-seasonal employment in a solid, established industry. We don't work for "Campaigns"
- Compensation: Competitive base salary for 36 hours model (paid biweekly)
- Unlimited Commissions (no cap).
- Work-Life Balance: Structured scheduling.
- Bonuses: Competitive attendance, punctuality, and late-shift premiums.
- Career Growth: Internal professional development path starting at 6 months.

Employee Well-being Program

- Full legal benefits: According to Mexican Law and a company-paid
- Life insurance policy from day one, you and your family are always protected.
- Daily Savings on Food: Enjoy our fully subsidized, dining service daily, with varied options that save you both money and time (We include vegetarian option).
- Employee referrals: We reward you for helping us strengthen our team through bonuses for every successful hire.
- Health: Preferential access to private hospitals and specialized care for you, your spouse, and your children.
- Education: Special scholarship agreements with universities for bachelor's and postgraduate studies.
- Wellness & Balance: Discounts at sports academies and specialized centers for self-care and beauty treatments.
- Travel & Leisure: Exclusive rates at hotels across Mexico and international destinations.

Required Qualifications

- Advanced English Proficiency: Exceptional verbal and written communication skills (Mandatory).
- Computer skills and experience in CRM tools.
- Afternoon Shift Commitment: Mandatory availability for afternoon/evening scheduling.




- Operational Flexibility: Professional availability for rotational or morning shift coverage is considered a plus.

Operational Requirements

- 100% On-Site: We do not offer remote, hybrid, or Home-Office work arrangements.
- Local Residency: Candidates must currently reside in Cancún.
- Standard Selection Process: We follow a structured recruitment and corporate vetting timeline. We do not offer immediate, "walk-in" hiring, as all candidates must complete our formal evaluation and onboarding stages.

Key Responsibilities

- Provide customer service support through inbound and outbound calls.
- Conduct consultative sales by identifying member needs and offering assertive solutions.
- Propose premium transportation upgrades to ensure a comfortable arrival experience.
- Advise members on travel insurance options, for peace of mind and secure coverage.
- Schedule personalized spa services and wellness experiences, enhancing the overall comfort and relaxation.
- Promote our exclusive referral program with complimentary stays and special incentives, expanding our member community through quality recommendations
- Manage high-value accounts, ensuring member satisfaction with precision and professionalism.
- Execute membership payment processes with accuracy and transparency.
- Utilize advanced soft skills to handle objections and ensure retention in a professional, empathetic manner.
- Maintain key performance indicators within a fast-paced, results-oriented Call Center setting.

Why Join GBS International?





We know that recent global and economic shifts have disrupted many call-center businesses leaving high-performing professionals in a state of uncertainty. If you have consistently delivered excellent results but your current employer can not offer the stability you deserve, your talent is welcome here.

We offer an environment where your experience in Call Center operations and customer service is matched by our organizational structure and commitment to our team.

Ready to transition your skills to a more secure and rewarding future? We invite you to apply.

Tipo de puesto: Tiempo completo, Medio tiempo, Por tiempo indeterminado

Sueldo: $13,800.00 - $22,000.00 al mes

Beneficios:

- Apoyo para estudios
- Bebidas gratis
- Descuento de empleados
- Descuento de gimnasio
- Descuentos y precios preferenciales
- Opción a contrato indefinido
- Programa de referidos
- Confiable de vida
- Servicio de comedor
- Vacaciones adicionales o permisos con goce de sueldo

Pregunta(s) de postulación:

- Rate your computers skills from 1 to 10 and mention some CRM programs that you had used in previous jobs
- El turno vespertino es entre 2:30 a 9:00 pm. Una vez a la semana es de 12:30 a 9:00 pm. ¿Tienes disponibilidad total para este horario?
- Trabajamos con horario EST, a partir de Noviembre el turno vespertino será de 3:30 a 10:00 pm. Una vez a la semana es de 1:30 a 10:00 pm. ¿Tienes disponibilidad total para este horario?
- No estamos contratando para turno matutino en este momento. El horario es de 8:00 am a 2:00 pm, una vez a la semana es de 8:00 am a 5:30 pm. En caso de que la operación lo requiera ¿Tienes disponibilidad para cubrir dicho turno?
- Especifica tu expectativa salarial 1. ¿Cuánto en salario base? 2. ¿Cuánto en comisiones?

Experiencia:

- Call Center: 3 años (Deseable)

Idioma:

- Inglés avanzado (Obligatorio)

Lugar de trabajo: Empleo presencial

📌 Sales and Customer Service Agent for Vacation Club Contact Center (México)
🏢 GBS International
📍 México