ServiceNow Developer – Remote (Mexico)

We are seeking an experienced and highly skilled ServiceNow Developer with 6+ years of overall IT experience and strong hands-on expertise in the ServiceNow platform to join a long-term project with Tech Mahindra. This role is idóneo for professionals who enjoy working in Agile environments, building scalable platform solutions, and collaborating with distributed teams.

Key Responsibilities:

- Design, develop, and maintain solutions on the ServiceNow platform.

- Develop and customize functionality using JavaScript, Glide scripting, Script Includes, and Scheduled Jobs.

- Design and implement backend APIs, data structures, and integrations to support content delivery and search capabilities.

- Troubleshoot issues across ServiceNow content pipelines and identify root causes across system components.

- Collaborate with cross-functional and distributed teams in Agile/Scrum environments.

- Support platform enhancements related to AI experiences or ITX/Technology workflows, depending on specialization

Technical Skills Required:

- 6–10 years of total experience in software or platform development.

- 5+ years of hands-on experience with ServiceNow (Tech Leads) or 5–7 years (Mid-level).

- Strong proficiency in JavaScript.

- Solid experience with Glide scripting, Script Includes, and Scheduled Jobs.





- Experience with ServiceNow integrations (REST/SOAP).

- Strong platform troubleshooting and debugging skills.

- Advanced English for professional communication

Nice to Have / Preferred Skills:

- Experience with Service Portal and UI Builder.

- Knowledge of Virtual Agent, Now Assist, AI or GenAI (for AI Experiences).

- Hands-on experience with ITAM, SPM, or ITSM Change Management (for ITX/Technology workflows).

- Background in AI/ML (required only for AI/ML-focused profiles).

- Experience working on large-scale, enterprise ServiceNow implementations

Soft Skills:

- Strong communication skills.

- Leadership and proactive mindset.

- Empathy and teamwork.

- Problem-solving and analytical thinking.

Location & Schedule:

- Location: Remote (Mexico)

- Schedule: Monday to Friday, 9:00 AM – 6:00 PM

Qualifications:

- Bachelor’s degree or higher in Computer Science, IT, or a related field.

- Advanced English (spoken and written).

- Strong commitment and ability to work independently in remote environments.

How to Apply:

Please send your resume in English (without letterhead), highlighting your experience with ServiceNow development, JavaScript, integrations, and any exposure to AI, Virtual Agent, ITSM, ITAM, or platform customization projects.

📌 ServiceNow Developer 2709 (México)
🏢 Xideral
📍 México