General information

Country

Mexico

City

Mexico City

Job ID

48664

Department

Customer Support

Experience Level

ENTRY_LEVEL

Employment Status

FULL_TIME

Workplace Type

Hybrid

Description & Requirements

The Product Support Analyst Associate plays a critical role in delivering high-quality support for Infor’s Warehouse Management System (WMS), ensuring customer issues are resolved efficiently and effectively. This role partners closely with customers, global support teams, and development to troubleshoot functional and technical challenges across complex supply chain environments. The position contributes directly to customer satisfaction, system stability, and backlog reduction while building deep domain expertise in warehouse operations. It offers strong exposure to a globally adopted enterprise product and meaningful opportunities for long-term professional growth within Infor.

A Day in the Life Typically Includes:

- Resolve customer-reported incidents by diagnosing functional and technical issues within the WMS platform and driving timely resolution.
- Interact directly with customers to understand business processes, gather requirements, and communicate progress and outcomes.
- Collaborate with development, engineering, and general support teams to investigate escalated issues and implement sustainable fixes.
- Manage and document support tickets, ensuring accuracy, prioritization, and adherence to service-level expectations.
- Support customers across multiple geographies and languages, adapting communication to diverse business contexts.
- Develop foundational expertise in warehouse management processes, including inventory, picking, shipping, and receiving workflows.

Basic Qualifications:

- Experience in Supply Chain, Logistics, Industrial Engineering, or a related field,



or equivalent practical experience.
- Experience including internships or entry-level roles, in customer support, operations, or a technical environment.
- Working proficiency in Portuguese, English and Spanish.
- Legal authorization to work permanently in Mexico for any employer without requiring a visa transfer or visa sponsorship.

Preferred Qualifications:

- Exposure to warehouse management, logistics operations, or supply chain processes.
- Experience with enterprise software, ERP, or WMS platforms.
- Experience interacting with external customers or stakeholders in a support or service role.
- Experience with enterprise software, product support, or consulting.
- Experience working in a global role.

Location: Montes Urales Norte 505, Lomas de Chapultepec, Miguel Hidalgo, 11000 Mexico City

Work arrangement: Hybrid role, requiring 3 days per week in the office.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets.



Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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📌 Product Support Analyst, Associate (México)
🏢 Infor
📍 México