Job Description

Visteon is advancing mobility through innovative technology solutions that enable a software-defined future. Our state-of-the-art product portfolio merges digital cockpit innovations, advanced displays, AI-enhanced software solutions, and integrated EV architecture solutions. With expertise spanning passenger vehicles, commercial transportation, and two-wheelers, Visteon partners with global automakers to create safer, cleaner, and more connected journeys. Headquartered in Van Buren Township, Michigan, Visteon operates in 17 countries, employing a general network of innovation centers and manufacturing facilities. In 2024, we recorded annual sales of approximately $3.87 billion and secured $6.1 billion in new business.

Job Purpose:

Main contact for quality-related issues between a company and its customers. They are responsible for ensuring products and services meet customer requirements and standards, handling complaints, and driving continuous improvement initiatives.

Key Job Responsibilities:

- Act as the primary interface with the customer's quality team.

- Review in daily basis customer portals (If applicable).

- Address customer concerns and complaints.

- Provide technical support and guidance to customers.

- Attend customer audits and participate in customer meetings.

- Establish and maintain strong relationships with key customer contacts.





- Know and apply the corporate and local procedures of the Quality System as applicable.

- Monitoring of PR’s, 8D’s, and Status by Claims to meet internal and customer requirements.

- Ensure customer protection and updating of the daily report in the event of quality failures

- Follow-up of material returned by Claims or RMA from Internal Customers. Ensure delivery of material to manufacturing.

- Monitor scorecard or equivalent Warranty.

Critical experiences required to be ready for this job:

- Dealing with customers

- Problem solving (5Why’s, 8D, Fishbone, 5D)

- Quality tools (Control Plan, PFMEA, MSA, SPC)

Automotive Industry experience

Visteon Culture: If you thrive in a fast-paced, organizational culture that requires agility, adaptability, and a growth mindset from its employees to thrive and stay ahead of the curve Visteon is the place. We value high performance and a drive for results. Innovation, risk-taking, and continuous learning help us keep up with the ever-changing landscape of our industry and be Market leaders. At Visteon you can be more.

Job Snapshot

Updated Date

23-Jul-2026

Job ID

J11142

Job Discipline

Customer Quality

Location

Planta Chihuahua, Chihuahua, Chihuahua, Mexico

Experience

5 - 10 Years

Employee Type

Full Time Employees

Employee Subtype

Regular

📌 Associate Manager II Customer Quality (México)
🏢 Visteon
📍 México