1. Sales-Focused Profile: 5+ years in sales, CRM, and customer service (novice in technical field), with proven track record of performance (e.g., quotas met, high client retention). Strong in sales processes, client handling, and quoting software; intelligent and eager to rapidly learn industrial/HVAC/combustion technical side.

2. Technical-Focused Profile: Recent graduate or 2-3 years schooling/work in applicable engineering (e.g., mechanical, electrical, mechatronics, or industrial engineering); or HVAC/industrial technician experience. Limited sales background but quick learner for customer processes.

3. Balanced Profile: 1-2 years technical knowledge (HVAC/industrial) + 1-2 years sales/support experience.

Job Summary:
We seek a trainable Inside Sales Rep to manage inbound client emails (and sporadic calls) and generate accurate quotes using our internal tools. No full expertise required—we'll train on our processes. Join our border-focused team converting routine requests into sales. Remote, full-time via agency.

Key Responsibilities

Respond to client emails (occasional calls): interpret requests for parts (e.g., actuators, burners, controls), clarify specs as needed.

Create/send quotes using quoting and inventory software: select items, apply pricing/bundles/discounts,



use templates.

Conduct technical research: find equivalents for obsolete items, review manufacturer datasheets.

Log activities in CRM/tracking tools: update records, track follow-ups and RMAs.

Collaborate remotely: daily video calls, messaging/email with US team for guidance.

Handle basic client follow-ups: pricing questions, order confirmations (phone/email).

Support admin: organize email batches, run reports on quoting activity.

(Note: Requests vary—some resolved in minutes, others may take several hours of research; volume fluctuates.)

Required Skills & Qualifications

Basic English for emails/calls (heavy accents tolerated by clients).

Basic familiarity with industrial/HVAC/combustion (or trainable equivalent per profile).

Proficiency in MS Office/Excel; quick learner for our quoting tools (training provided).

Strong organization: multitask varying email volumes, prioritize urgent requests.

Detail-focused: accurate quoting to avoid errors in pricing/inventory.

Preferred

CRM or inventory software experience.

Onboarding & Training (2-4 weeks)

Sueldo: $10,497.00 - $23,923.19 al mes

Lugar de trabajo: Empleo presencial

📌 Inside Sales Agent Position (México)
🏢 CallZent.com
📍 México