About Us
Empire National is an international logistics company specialized in ground, ocean, and air transportation services. With over 10 years of industry experience, we are committed to delivering exceptional service and innovative logistics solutions to our customers. Our headquarters are located in North Carolina, United States, and we maintain a global presence with offices in Mexico, Poland, Ukraine, and Turkey.

About the Position
The Driver Experience Specialist is responsible for maintaining constant communication with our driver fleet across the United States, ensuring a steady flow of information to help address their questions, concerns, and general inquiries related to complaints and any other operational matters.

Requirements

- Currently pursuing or holding a degree in Communications, Business Administration, Business Management, or a related field (preferred)
- Advanced English proficiency is required (100% phone-based communication in English)
- Availability to work Monday to Friday, from 7:00 AM to 4:00 PM
- Ability to commute to San Pedro Garza García, Nuevo León (ZIP Code 66265)
- Minimum of 1 year of experience in a similar role or within a call center environment

Key Skills

- Organization
- Accountability
- Sense of urgency
- Outgoing personality
- Patience
- Strong verbal communication skills
- Attention to detail
- Multitasking





Responsibilities

- Conduct follow-up calls with drivers
- Handle complaints and resolve concerns
- Maintain and update contact logs
- Prepare incident and performance reports
- Meet and exceed established KPIs

What We Offer

- Competitive monthly net income ranging from MXN $17,000 to $20,000
- Performance and goal achievement bonuses
- Career growth and professional development opportunities
- Collaborative and fast-paced work environment
- Gympass membership benefits (gym access, wellness programs, and psychological support services)
- All necessary work equipment provided by the company

Turn Your Talent Into Experience!
If you are looking to accelerate your professional growth and build a rewarding career, we encourage you to apply today. Join our team and contribute to the continued success of Empire National Inc. in the world of international logistics!

Tipo de puesto: Tiempo completo

Sueldo: $17,000.00 - $20,000.00 al mes

Ventajas:

- Aumentos salariales
- Horarios flexibles
- Programa de referidos

Puede trasladarse/mudarse:

- San Pedro Garza García, N. L.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

📌 Agente de Asistencia al Operador - Bilingüe (México)
🏢 Empire Worldwide Logistics S. A. De C. V.
📍 México