Job Description

A bout the P osition

The Digital Capabilities Analyst supports the Supply Planning team’s digital execution by tracking tool and process performance, maintaining strong master data quality, enabling KPI visibility (OMP , SAP & Aera), and delivering user support and training to drive consistent adoption and results.

In bri ef, you will be responsible for :

- OMP performance tracking is accurate , timely , and used in routines to drive actions

- Master data quality meets agreed standards, with clear ownership and issue resolution

- Aera KPI tracking is maintained , visible, and actionable for planners and leaders

- End users demonstrate improved tool adoption and standard work compliance through effective training and support

- Data issues and reporting gaps are identified early and resolved with the right partners

Core responsibilities

1) OMP Performance Tracking & Reporting Support

- Maintain and publish OMP performance tracking (daily/weekly cadence) for the in-scope planning population

- Monitor core OMP KPIs and operational signals; highlight exceptions and trends for action

- Ensure reporting logic is consistent and auditable (definitions, refresh cadence, and data sources)

- Support routine execution by preparing materials for reviews and documenting follow-ups

2) Master Data Support & Data Quality Routines

- Execute and/or coordinate master data checks and updates that impact planning performance (e.g., planning parameters, item/location data, calendars, constraints) within defined governance

- Run data quality audits, identify recurring defects, and drive closure with owners





- Maintain a structured backlog of master data issues, with severity, owner, due date, and resolution notes

- Support standardization by documenting master data processes and creating simple job aids

3) Aera KPI Tracking Support

- Track and report Aera KPIs (adoption, data quality, and performance measures) in the agreed cadence

- Maintain metric definitions and thresholds so KPI reporting is consistent across teams

- Coordinate with capability/process owners to validate metric changes and ensure continuity of tracking

- Surface opportunities to improve Aera KPI performance through insights and targeted follow-ups

4) User Support, Training, and Adoption Enablement

- Provide front-line support to planners for OMP/Aera questions, issues, and “how-to” guidance

- Develop and maintain training content (quick guides, SOPs, refreshers) for new and existing users

- Facilitate training sessions and office hours; track attendance and completion where applicable

- Partner with planners and team leads to identify skill gaps and prioritize training topics that improve outcomes

- Support onboarding for new planners on OMP/Aera routines and master data basics

5) Continuous Improvement & Governance Support





- Identify recurring pain points in digital routines and propose practical improvements

- Support CI activities by tracking defects, cycle times, and adherence to standard work

- Participate in governance meetings and ensure action tracking is maintained and closed

- Help maintain documentation: SOPs, “day in the life” routines, and change logs as required

Key Interfaces (Who you work with)

- Supply Planning managers and planners (GCC and stakeholders)

- Capabilities / CI teams

- Master Data owners and process governance leads

- IT / digital product support (as applicable)

- Business Unit / S&OP; stakeholders (as applicable)

Qualifications

- E xperience in supply chain planning, supply planning analytics, or supply chain systems support

- Strong data skills (Excel required ; reporting/BI tools preferred)

- Comfort working with KPIs, data quality checks, and operational routines

- Strong communication skills for training, support, and follow-up

- Ability to manage multiple requests and prioritize based on business impact

Preferred Qualifications

- Hands-on experience supporting or using OMP and/or Aera

- Experience with master data governance and process documentation (SOPs)

- Experience delivering training or running office hours in a capability role

Location(s)

Mexico City - Antara Tower A - 5th Floor - Local Office

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes .

📌 Analyst , GBS - Supply Planning (México)
🏢 Kraft Heinz
📍 México