Position Overview

A leading private healthcare organization is seeking an experienced Patient Services Supervisor to lead its Patient Services team and ensure the delivery of an exceptional patient experience.

We are looking for a highly service-oriented professional with proven leadership skills, the ability to coordinate multidisciplinary teams, and a strong commitment to operational excellence. This role is essential in ensuring seamless patient care, optimizing daily operations, and maintaining the highest standards of service quality.

Position Summary

The Patient Services Supervisor is responsible for leading and developing the Patient Services team while ensuring efficient daily operations and an outstanding patient experience. This role serves as a key liaison among clinical, administrative, and support departments, driving operational excellence through effective communication, issue resolution, process optimization, and adherence to organizational standards.

Key Responsibilities

- Lead, mentor, and supervise the Patient Services team to ensure high performance and service excellence.
- Deliver an exceptional patient experience by promoting compassionate, professional, and timely service.
- Oversee the daily operations of the department, ensuring compliance with established service standards, policies, and procedures.
- Manage patient inquiries, requests, concerns, and complaints, providing timely resolutions and implementing preventive action plans.
- Analyze service performance metrics to identify trends and opportunities for continuous improvement.
- Ensure compliance with organizational policies, quality standards,



and operational protocols.
- Foster effective collaboration and communication among clinical, administrative, and support teams to ensure coordinated patient care.
- Coach, train, and provide ongoing performance feedback to team members, supporting their professional growth and development.
- Promote a collaborative, patient-centered culture focused on service excellence, accountability, and continuous improvement.

Qualifications

- Bachelor's degree in Business Administration, Communications, Social Work, Healthcare Administration, Health Services Management, or a related field.
- Minimum of three years of supervisory or leadership experience within hospitals, private healthcare organizations, or clinical settings.
- Demonstrated experience leading multidisciplinary teams.
- Strong background in patient services, customer experience, or healthcare operations.
- Advanced English proficiency is required.
- Proficiency in Microsoft Office and administrative management systems.
- Excellent conflict resolution, decision-making, and people management skills.
- Outstanding leadership, communication, organizational, and interpersonal abilities.
- Results-oriented mindset with a strong commitment to operational excellence and patient satisfaction.

What We Offer

- Competitive monthly salary of MXN $20,000–$25,000, based on experience.
- Benefits in accordance with Mexican labor law.
- Vacation package above the statutory minimum.
- Long-term career stability.
- Professional development opportunities within a dynamic healthcare environment

Job Type: Full-time

Pay: $25,000.00 per month

Work Location: In person

📌 Patient Experience Supervisor (México)
🏢 Empresa reconocida
📍 México