- Handle inbound and outbound customer calls for a U.S.-based residential plumbing operation
- Convert inbound inquiries into booked appointments using consultative, value-based communication
- Schedule service appointments and coordinate dispatch with field technicians
- Identify upsell and membership opportunities and present them naturally during customer interactions
- Deliver a professional, high-touch experience on every interaction
- Follow up with customers to confirm appointments, gather feedback, and resolve issues
- Maintain accurate records in our CRM and support operational workflows
- Collaborate with operations and field teams to keep service delivery running smoothly
What We're Looking For
- English fluency is a must. You'll be communicating exclusively with U.S.-based customers and teams
- Prior experience in sales, customer service, dispatch, or call center environments. You know how to guide a conversation toward a yes
- Comfortable with a light sales approach, not pushy,
but confident in presenting options and closing bookings
- Strong communication skills, clear, warm, and persuasive on every call
- Reliable, organized, and able to work independently in a remote environment
- Comfortable with CRM tools, scheduling software, and digital workflows
- High standards for your own work. You take ownership and follow through
Compensation
$1,000 USD/month base salary + commission Your earnings grow directly with your performance. Top performers consistently earn above base through booking rates and upsell conversion.
Schedule
We operate Monday through Friday from 7:00 AM to 10:00 PM, and Saturdays and Sundays from 7:00 AM to 8:00 PM.
At this time, we are specifically looking for candidates with availability for night shifts and weekends.