Call Center Services International is seeking a Site Manager to be part of our most important clients within the auto financial industry.

Activities:

- Lead daily site operations and ensure performance goals are achieved.
- Manage and develop leadership teams (Managers, Supervisors, and Team Leads).
- Monitor KPIs, attendance, productivity, quality, and client satisfaction.
- Partner with clients and participate in business reviews and operational meetings.
- Drive employee engagement, retention, and development initiatives.
- Coordinate with Recruitment, Training, HR, IT, and Support teams.
- Identify operational risks and implement action plans.
- Ensure compliance with company policies, client requirements, and security standards.
- Support staffing, budgeting, and workforce planning efforts.
- Promote a culture of accountability, discipline, and continuous improvement

Requirements:

- Bachelor's degree preferred.



3–5+ years of leadership experience in a call center/BPO environment.
- Experience managing Supervisors, Managers, and large teams.
- Strong understanding of Operations, KPIs, Client Management, and Employee Development.
- Advanced English (able to lead client meetings and presentations).
- Resume in English

Benefits:

- Salary range starting at $9,000 up to $10,000 weekly according to experience
- Trimester Bonus according to KPI's ( Explained during interview)
- Schedule: 7:00 am - 7:00 pm, Monday - Friday
- Savings Fund
- All law benefits

Job Type: Full-time

Pay: $10,000.00 per week

Application Question(s):

- Please send resume. (English only)

Language:

- English (Preferred)

Work Location: In person

📌 Site Manager (México)
🏢 Reconocida empresa
📍 México