At CHEMOURS, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive.
That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry.
THE ROLE
Chemours is seeking a Customer Excellence Representative to join our growing team.
RESPONSABILITIES
· Perform customer order fulfillment services with SOX compliance, FSOP and import/export requirements.
· Manage the end-to-end Order-to-Cash process, including:
Onboard New Customers / Process customer orders and returns / Developing and managing customer relationships
· Monitor orders through delivery.
· Work with Supply Chain and sites on orders / Follow up on invoice/AR disputes
· Manage desk in accordance with internal control requirements.
· Support sales team for payment collection, issuing invoice and other required documents to the customer.
· Responsible for the invoice information in customer portal.
· Contract review “customer order” versus Business and Corporate Policies and Procedures.
· Collect, maintain and communicate information to appropriate parties for fulfillment, logistics, and documentation to support delivery planning and execution processes.
QUALIFICATIONS
· Bachelor’s degree or above
· 4+ years of relevant work experience, or education equivalent
· Fluence written and oral communication in Spanish and English
· Customer-centric mindset with high-level customer care/focus experience
· Strong interpersonal and communication skills to link different departments and deliver the result
· Teamwork, collaboration, and ability to interact at all levels of the organization and solve problems
· Advanced skills in Microsoft Office suite
Beneficios:
- Caja de ahorro
- Estacionamiento de la empresa
- Protegido de gastos médicos mayores
- Seguro de vida
- Vales de despensa
Lugar de trabajo: remoto híbrido en Miguel Hidalgo, CDMX